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Retail Help Center
RETAIL ECOMMERCE ONSITE RESTAURANT

    Supported hardware

    Lightspeed Retail is designed, built and tested to be used on computers running Apple's macOS operating system or Microsoft's Windows operating system. Because Lightspeed Retail is a web-based POS, every update is also diligently tested on the latest versions of the Google Chrome and Mozilla Firefox web browsers.

    As for the Lightspeed Retail POS app, its intended to be used on iPads running Apple's iOS mobile operating system. To make sure Lightspeed Retail POS boasts the same caliber of quality and compatibility as its web-based counterpart, every new version also goes through a series of tests.

    Along with the aforementioned tests, the performance of the supported hardware listed in this article is also carefully monitored. This ensures that our fleet of printers, barcode scanners, payment terminals, cash drawers and optional accessories works seamlessly with the latest available versions of Lightspeed Retail, Lightspeed Retail POS and the software they depend on:

    • Google Chrome
    • Mozilla Firefox
    • macOS
    • Windows
    • iOS

    For these reasons, we recommend staying up-to-date on all these fronts and using our supported hardware for your Lightspeed Retail setup. It's the best way to optimize the functioning of your Lightspeed Retail setup and get the most out of its features.

     

    Computer and Mozilla Firefox compatibility

    Supported

    As previously mentioned, we recommend staying up-to-date with the latest available version of Mozilla Firefox and our Retail Support team can help you with the compatible computer operating systems listed below.

    To learn how to update your Mozilla Firefox browser to the latest version, please visit Firefox Support.

    Mozilla Firefox Operating System
    Latest version recommended Windows 7 or higher
    Latest version recommended Mac OS X 10.9 or higher

    Unsupported

    Because Mozilla Firefox is no longer pushing updates to the below operating systems, our Retail Support team will no longer be supporting them as of May 1st 2018.

    To remain up-to-date and continue with support, we recommend consulting an IT professional about updating your Windows operating system (if it's possible). To learn how to update the software on your Mac, please visit Apple Support.

    For more information on Mozilla Firefox's compatibility, please visit Firefox Support.

    Mozilla Firefox Operating System
    Version 52 or lower Windows XP and Vista
    Version 48 or lower Mac OS X 10.8 or lower

    Barcode scanners

    Manufacturer Model Photo
    Honeywell 1200g.jpg
    Honeywell Honeywell-voyager-1202g.jpeg
    Zebra (US only)
    • DS2208
    • Scanner connects to computer via USB
    		 Product_2019_2411_EDIT_WithWire.jpg
    Zebra (US only)
    • DS2278
    • Base connects to computer via USB
    • Scanner connects to base via Bluetooth
    		 Product_2019_2411_EDIT.jpg

    Receipt printers

    Manufacturer Model Photo
    Star Micronics TSP100-1.jpg
    Star Micronics TSP100-1.jpg
    Star Micronics tsp100iiiu.jpg
    Star Micronics Screen_Shot_2018-09-12_at_2.45.13_AM.png
    Star Micronics
    • TSP143 TSP 100IIIW
    • WLAN connection
    • Auto cutter
    • Mac and Windows setup
    		 StarMicro_TSP100IIIWLAN.jpg

    Cash drawers

    Manufacturer Model Photo
    APG VB320-BL1616-Currency-Right.png
    bl1618.jpg
    apgvasario_1915.png
    vasario-1416.jpg
    bl1313.jpg
    APG (Canada only) bl1616.jpg
    Star Micronics image2017-10-30_14-53-53.png
    Star Micronics (Europe only) image2017-10-30_14-52-44.png

    Label printers

    Manufacturer Model Photo
    Zebra

     

    		 zebra.png
    Zebra zebra.png
    IMPORTANT: As of October 1st, 2018, the Zebra LP2824 Plus label printer will no longer be supported. This means that should you continue using it and encounter technical difficulties, our Support team will not be able to help you troubleshoot. For this reason, we recommend upgrading to the Zebra ZD410 models in the table above.

    For more information on how to upgrade your hardware, please see our Purchasing hardware article.

    Card swipers and payment terminals

    Lightspeed Payments or our third-party payment processors will provide you with the encrypted card readers and payment terminals compatible with their services. 

    Payment Processors Model Photo
    Lightspeed Payments (US) geniusverifone.jpg
    ingenico_ipp320.jpg
    ismp4-device.png
    Vantiv triPOS (US) geniusverifone.jpg
    ingenico_ipp320.jpg
    ismp4-device.png
    Cayan (US)  geniusverifone.jpg
    geniushandheld.png
    • Back-up Card Reader 
    • Card swiper
    • USB connection
    • Encrypted
    • Must be provided by the payment processor
    		 magtek-Dynamag-1.jpg
    Element Express (US)
    • Card Reader 
    • Card swiper
    • USB connection
    • Encrypted
    • Must be provided by the payment processor
    		 magtek-Dynamag-1.jpg
    Mercury Payment Services (US)
    • Card Reader 
    • Card swiper
    • USB connection
    • Encrypted
    • Must be provided by the payment processor
    		 magtek-Dynamag-1.jpg
    Tyro (Australia) 
    • Yomani
    • EMV-enabled terminal
    • LAN or 3G connection
    		 yomani.png
    • Yoximo
    • EMV-enabled terminal
    • LAN or 3G connection
    		 yoximo.png

    Optional accessories 

    Touchscreen display

    A touchscreen display takes the place of your regular monitor and lets associates ring up sales quickly using touch input instead of a keyboard and mouse. You can choose between any touchscreens on the market that are compatible with your computer's operating system.

    Customer Facing Display

    With the Customer Facing Display (CFD) feature, you can use any tablet or computer monitor to display sale information to your customers while you're processing a sale. Customers see the items being scanned, the total price of their sale and the discounts and taxes being applied all in real time. If your Customer Facing Display is on a touchscreen, your customer can also choose to receive their receipt by email.

    For more information, please see our Understanding the CFD article.

    iPad and iOS compatibility

    Our Retail POS app requires iPads to run on iOS 12.2 or higher to continue receiving Retail POS updates in the App Store. For a list of iPads that are compatible with iOS 12.2 or higher, please see the table below.

    Need to update your iPad's iOS and/or the Retail POS app? Please see our Updating Retail POS article to learn how.

    iPad Year Model

    iPad (5th generation)

    2017
    • A1822 (Wi-Fi)
    • A1823 (Wi-Fi + Cellular)

    iPad (6th generation)

    2018
    • A1893 (Wi-Fi)
    • A1954 (Wi-Fi + Cellular)

    iPad Air

    2013
    • A1474 (Wi-Fi)
    • A1475 (Wi-Fi + Cellular)

    iPad Air 2

    2014
    • A1566 (Wi-Fi)
    • A1567 (Wi-Fi + Cellular)

    iPad mini 2

    2013
    • A1489 (Wi-Fi)
    • A1490 (Wi-Fi + Cellular)

    iPad mini 3

    2014
    • A1599 (Wi-Fi)
    • A1600 (Wi-Fi + Cellular)

    iPad mini 4

    2015
    • A1538 (Wi-Fi)
    • A1550 (Wi-Fi + Cellular)

    iPad Pro 9.7" (1st generation)

    2016
    • A1673 (Wi-Fi)
    • A1674 (Wi-Fi + Cellular)
    • A1675 (Wi-Fi + Cellular)

    iPad Pro 10.5" (1st generation)

     2017
    • A1701 (Wi-Fi)
    • A1709 (Wi-Fi + Cellular)

    iPad Pro 11" (1st generation)

    2018
    • A1980 (Wi-Fi)
    • A2013 and A1934 (Wi-Fi + Cellular)

    iPad Pro 12.9" (1st generation)

    2015
    • A1584 (Wi-Fi)
    • A1652 (Wi-Fi + Cellular)

    iPad Pro 12.9" (2nd generation)

    2017
    • A1670 (Wi-Fi)
    • A1709 (Wi-Fi + Cellular)

    iPad Pro 12.9" (3rd generation)

    2018
    • A1876 (Wi-Fi)
    • A2014 and A1895 (Wi-Fi + Cellular)

    Unsure which iPad model you have? Please refer to Apple Support's Help article on the topic. Alternatively, you can simply check the model number engraved on the back cover of your iPad and cross-reference it with the table above

    IMPORTANT: The iPad 4th generation can't update its software to iOS 11 or 12. As a result, it also can't update the Retail POS app past version 2.18.1. If you're currently using an iPad 4th generation, we recommend upgrading to one of the supported iPad models in the table above to benefit from the new features, improvements and fixes that we plan to release in the future.

    Barcode scanners

    Manufacturer Model Photo
    Socket Mobile  
    • 7Ci (scans 1D barcodes)
    • 7Di (scans 1D barcodes)
    • 7Pi (scans 1D and 2D barcodes)
    • 7Qi (scans 1D and 2D barcodes)
    • 7Xi (scans 1D and 2D barcodes)
    • Bluetooth connection
    		 socketscan.png

     

    • S700 (scans 1D barcodes)
    • S730 (scans 1D barcodes)
    • S740 (scans 1D and 2D barcodes)
    • Bluetooth connection
    		  socketscan700-white-top.png

     

    • D700 (scans 1D barcodes)
    • D730 (scans 1D barcodes)
    • D740 (scans 1D and 2D barcodes)
    • Bluetooth connection
    		 durascan-700series2_27f2bf1d-29f5-496b-9250-bb81b2964970.png 
    Zebra zebracs4070.png
    IMPORTANT: The Mobilogics aScan barcode scanner (otherwise known as the Lightspeed barcode scanner) is no longer compatible with version 2.20 onwards of the Retail POS app. To update to version 2.20 and retain your ability to scan items, you need to upgrade your barcode scanner to one of the supported models in the table above.

    For more information on how to upgrade your hardware, please see our Purchasing hardware article.

    Receipt printers

    Manufacturer Model Photo
    Star Micronics TSP100-1.jpg
    Star Micronics TSP100-1.jpg
    Star Micronics tsp100iiiu.jpg
    Star Micronics Screen_Shot_2018-09-12_at_2.45.13_AM.png
    Star Micronics StarMicro_TSP100IIIWLAN.jpg
    Star Micronics TSP100IIIBi_600x377-IMG_9974_1200x1200.jpg
    Epson (Canada and US)
    • TM-m30
    • LAN connection
    • Auto cutter
    		 EPSN-TMM30-2.jpg
    Epson (Canada and US)
    • TM-T88V
    • LAN connection
    • Auto cutter
    		 t88v.jpg
    Any manufacturer

    Cash drawers

    Manufacturer Model Photo
    APG VB320-BL1616-Currency-Right.png
    bl1618.jpg
    apgvasario_1915.png
    vasario-1416.jpg
    bl1313.jpg
    APG (Canada only) bl1616.jpg
    Star Micronics image2017-10-30_14-53-53.png
    Star Micronics (Europe only) image2017-10-30_14-52-44.png

    Label printers

    Manufacturer Model Photo
    Zebra zebra.png
    IMPORTANT: As of October 1st, 2018, the Zebra LP2824 Plus label printer will no longer be supported. This means that should you continue using it and encounter technical difficulties, our Support team will not be able to help you troubleshoot. For this reason, we recommend upgrading to the Zebra ZD410 model in the table above.

    For more information on how to upgrade your hardware, please see our Purchasing hardware article.

    Card swipers and payment terminals

    Lightspeed Payments or our third-party payment processors will provide you with the encrypted card readers and payment terminals compatible with their services.

    Payment Processors Model Photo
    Lightspeed Payments (US) geniusverifone.jpg
    ingenico_ipp320.jpg
    ismp4-device.png
    Vantiv triPOS (US) geniusverifone.jpg
    ingenico_ipp320.jpg
    ismp4-device.png
    Cayan (US)  geniusverifone.jpg
    geniushandheld.png
    • Magtek iDynamo
    • Card swiper
    • Lighting connector
    • Supported but no longer sold

    magtek_dynamos.jpg
    • Magtek uDynamo
    • Card swiper
    • Audio jack connection
    • Supported but no longer sold
    		 magtekudynamo.jpg
    Element Express (US) 
    • Magtek iDynamo
    • Card swiper
    • Lighting connector
    • Supported but no longer sold

    magtek_dynamos.jpg
    • ID Tech Shuttle
    • Card swiper
    • Audio jack connection
    • Supported but no longer sold
    		 idtech-shuttle-mobile-card-reader-black.png
    Mercury Payment Services (US) 
    • Magtek iDynamo
    • Card swiper
    • Lighting connector
    • Supported but no longer sold

    magtek_dynamos.jpg
    • ID Tech Shuttle
    • Card swiper
    • Audio jack connection
    • Supported but no longer sold
    		 idtech-shuttle-mobile-card-reader-black.png
    iZettle (The UK and the Netherlands)
    • Miura M010
    • EMV-enabled terminal
    • Bluetooth connection
    		 izettle.png
    iZ_Reader_Front_Visa_Transparent-e1475740567566.png
     iZettle-Reader-v2-1_copy.png
    Worldline (Netherlands, Belgium and Luxembourg) 
    • Yomani
    • EMV-enabled terminal
    • LAN or 3G connection
    		 yomani.png
    • Yoximo
    • EMV-enabled terminal 
    • LAN or 3G connection
    		 yoximo.png
    BNP Paribas (Belgium)
    • Miura M010
    • EMV-enabled terminal 
    • Bluetooth connection
    		 Screen_Shot_2018-11-14_at_4.18.16_PM.png
    Concardis (Switzerland)
    • Miura M010
    • EMV-enabled terminal 
    • Bluetooth connection
    		 Screen_Shot_2018-11-14_at_4.18.16_PM.png
    Barclaycard (UK - beta) 
    • Miura M010
    • EMV-enabled terminal
    • Bluetooth connection
    		 izettle.png

    Optional accessories 

    Customer Facing Display

    With the Customer Facing Display (CFD) feature, you can use any tablet or computer monitor to display sale information to your customers while you're processing a sale. Customers see the items being scanned, the total price of their sale and the discounts and taxes being applied all in real time. If your Customer Facing Display is on a touchscreen, your customer can also choose to receive their receipt by email.

    For more information, please see our Understanding the CFD article.