The WisePad 3 is a small and portable Bluetooth card reader that empowers you to take card payments quickly and easily when paired with your iPad and Lightspeed Payments. It is capable of reading EMV-enabled cards and contactless NFC card tapping.

In the box

The hardware package you receive will contain:

• The WisePad 3 payment terminal
• A USB-C charging cable

Physical setup

The terminal will need to be fully charged and updated before it can be added to your Lightspeed account.

1. To charge the terminal, plug the provided USB charging cable into the terminal and a power source. For best results, we recommend plugging the cable into a dedicated charging block into a wall outlet. Upon first use, the terminal will need to charge for at least 4 hours.
2. If the terminal doesn't power on automatically when plugged in, press and hold the power button.

   

To power the terminal off, press and hold the power button until the display turns off.

Pairing the WisePad 3 with your iPad

Before turning on the terminal or opening your Retail POS app, you'll need to ensure Bluetooth is enabled on the iPad and that the Retail POS app has been granted access to Bluetooth and Location Services. To do so:

1. On the iPad, open Settings.
2. Tap Bluetooth.
3. Toggle on Bluetooth, but don't pair the device.

   

4. On the Settings sidebar on the left, scroll down and tap Apps.
5. Tap Retail POS (R).

   

6. Tap Location.

   

7. Tap While Using the App.

   

8. Tap Retail POS (R) to return to the Retail POS (R) page.
9. Toggle on Bluetooth.

   

10. Toggle on Local Network.

You can now launch the Retail POS app and power on the WisePad 3 using the power button. Once powered on, the WisePad 3 will wait for a Bluetooth connection to be established.

In the Retail POS (R) app:

1. Tap Payment Terminal.

   

2. Tap Add a payment terminal.
3. Select the WisePad 3 from the list of available payment terminals.
4. Enter a name for the terminal. It should be clear which terminal the name refers to.
5. Tap Add. Retail POS will search for available readers.
6. Retail POS will display a list of any WisePad 3s in range. Select the desired WisePad 3's serial number by tapping Tap to connect.
7. Tap Pair. Terminals with newer firmware will require a code to pair. Enter the 6-digit code displayed on the WisePad 3 into the iPad if prompted.
8. Once the terminal is paired, Retail POS will display its name, status, and serial number. Tap Save.
9. You should now see the name you gave the terminal with a blue check mark next to it, indicating that it is the active terminal, along with a green online status indication. Tap Done.

You will then be returned to your profile screen, where you should see the name you've given your terminal as the active payment terminal along with a green Connected status indication.

You are now ready to accept payments with the WisePad 3.

Troubleshooting the WisePad3

If you are experiencing issues with the Bluetooth connection, you can reset the connection.

1. On your iPad, navigate to Settings > Bluetooth.
2. Find the WisePad 3 terminal listed under My Devices.
3. Tap on the i icon.
4. Tap Forget This Device.
5. Tap Forget Device.
6. Repeat the steps in the Pairing the WisePad 3 with your iPad section to reconnect your terminal to your iPad.
7. On your WisePad 3, locate the Reset button at the bottom of the charger port inside of a circular hole.
8. Use a pin or paper clip to press the button for 2 seconds.
9. Release the button.

Once you have completed these steps, the connection between your iPad and WisePad3 will have been reset.

What's next?