Whether you're using a computer or an iPad, your cash drawer arrives ready for you to use with little to no setup.
Setting up your cash drawer
To set up your cash drawer, you need the take out the following from your hardware shipment:
- Cash drawer
- Money tray insert (usually inserted in cash drawer already)
- Cash drawer cable
- Keys
If you want your cash drawer to open automatically when you complete a sale, make register adjustments (e.g. opening or closing counts) or select Open Drawer in Retail POS, you need to connect your cash drawer to your receipt printer with a cable. This way, the receipt printer can let the cash drawer know when it's printing a receipt and trigger it to open.
Before you set up your cash drawer, it's recommended to set up your receipt printer so you can test your cash drawer after connecting it to your receipt printer.
If you're planning to open your cash drawer manually, simply place it on your checkout counter and keep its key in a secure place nearby.
Connecting your cash drawer to your printer
The cash drawer cable that comes in your hardware shipment is sometimes labeled CASH DRAWER on one end and PRINTER on the other. This is to help you connect your cash drawer to your receipt printer correctly. If not, the larger end of the cash drawer cable connects to your cash drawer and the smaller end connects to your receipt printer.
- Connect the cash drawer cable to your receipt printer and cash drawer.
- Turn the key to the unlock position.
While the cash drawer is unlocked, it will pop open automatically whenever you print a receipt.
Configuring your cash drawer to open automatically
- In Retail POS, go to Settings > General Options.
-
From the Cash Drawer (iPad and Lightspeed Hub only) dropdown, select one of the following options:
- All Payment Types (default)
- Cash Only
- Never
- Tap Save Changes.
Testing your cash drawer
To test your cash drawer:
- Navigate to Sales > Open Register or Sales > Add Amount. You might need to open your register if you haven't already.
- Select Open Drawer.
You must have permission to make register adjustments (opening counts, closing counts, deposits and withdrawals) to access the Open Drawer button.
To print a sales receipt to test the cash drawer settings:
- Go to Reports > Received.
- From the payment types dropdown, select Cash.
- Select Search.
- Under the SALE column, select a Sale ID.
- Select Print Receipt. A receipt should print and your cash drawer should open.
Repeat the above steps for payment types other than cash. A receipt should print but your cash drawer should remain closed.
If you've set your General Options > Cash Drawer setting to None, no receipts printed from the Received report will open your cash drawer.