A Customer Facing Display (CFD) lets your customers to preview sales in real time on a secondary device. This can help reduce errors and increase customer satisfaction.

Your secondary display shows:

• Customer
• Quantity
• Item
• Price
• Discount
• Subtotal
• Tax
• Total
• Note*
• Gift card*
• Work order*

*May not be available on all setups

Supported setups for Customer Facing Display

Recommended desktop setup

The Lightspeed Hub desktop app is designed for Retail POS merchants with a desktop computer setup. Any secondary display that can connect to a computer is compatible. Your desktop setup should include:

• Secondary monitor connected via cable (e.g. HDMI, VGA, etc.)
• Lightspeed Hub desktop app

Compatible desktop setup

If you're not using Lightspeed Hub to connect your secondary display, any secondary display (like a monitor) or device (like an iPad) with a web browser is compatible. You'll need:

• Secondary monitor connected via cable (e.g. HDMI, VGA, etc.) or secondary device (iPad, tablet, etc.)
• Alternative connection methods (connected without Lightspeed Hub)

Recommended iPad setup

You can also use the Lightspeed CFD iOS app and an iPad setup. The only supported iPad setup is connecting to a secondary iPad. You'll need:

• A secondary iPad
• Lightspeed CFD iOS app

• Installing the Lightspeed CFD desktop app (desktop setup)

  1. In Retail POS, navigate to Sales > Customer Facing Display.

  2. Under Don't have the app?, click Download Lightspeed CFD app.

     

  3. In your Downloads folder, double click the Lightspeed CFD download file (.dmg) to open.
  4. Drag and drop the Lightspeed CFD app to your Applications folder.
  5. Open Lightspeed CFD.

  

  The app will show a preview of what you currently have open on your primary and secondary display. If not, double check that your displays are connected correctly to your computer.

• Installing the Lightspeed CFD iOS app (iPad setup)

  1. On your secondary iPad, open Retail POS.
  2. On the Profile screen, under Devices, tap Customer Facing Display.
  3. Tap Download Lightspeed CFD app.
  4. Under Lightspeed Retail CFD, tap Get > Install.
  5. Sign in with your Apple ID to download the app.
  6. Once the installation is complete, tap Open.

  

  The Lightspeed CFD will now display. The device name of your secondary iPad should also show at the bottom-left of the screen. You'll need it to connect your secondary iPad to your primary iPad running Retail POS.

Connecting your Customer Facing Display

• Connecting Customer Facing Display with Lightspeed Hub (desktop setup)

  To connect a CFD, you'll need to install Lightspeed Hub on your device. Once Lightspeed Hub is installed on your computer, open and connect it to your secondary display.

  1. After installing Lightspeed Hub, open it on your computer. You can also open Lightspeed Hub from Retail POS by navigating to Devices > Connect to Lightspeed Hub > Open Lightspeed Hub.
  2. Click Customer Facing Display.
  3. Select the secondary display that your customers will see. A red border briefly appears on the secondary display to be sure you've selected the correct one.
  4. Click Connect.

  

  Your shop's background and logo will now show on your secondary display. The connection status light at the bottom-left of the screen should also be green and say connected if you click it.

  

  Both Lightspeed Hub and Lightspeed Retail POS will show that Custom Facing Display is connected as well.

  

• Connecting Customer Facing Display (iPad setup)

  Sales made from the Manager tab won't display on your secondary iPad.

  Secondary iPads are connected through the Lightspeed CFD iOS app. Both iPads need to be on the same network, and have Bluetooth enabled. For best performance, keep the iPad connected to a power source at all times, and use Apple's Guide Access to turn off features like Touch, Sleep/Wake Button, etc.

  1. Install the Lightspeed CFD iOS app on your secondary iPad.
  2. Once the app is done installing, open it. Note the device name of your secondary iPad displayed on the bottom left of the welcome screen.
  3. On your primary iPad, open the Profile screen in Retail POS.
  4. Under Devices, click Customer Facing Display.
  5. From the list of unpaired devices, select your secondary iPad. If you're already connected to another iPad, tap Connect to confirm the switch.

  A message will display confirming that the pairing is complete. Customer Facing Display should also show as connected on the Profile screen, with your secondary iPad's name.

  

Configuring Customer Facing Display settings

After connecting your secondary display, you can customize some settings to enhance the checkout experience.

1. In Retail POS, navigate to Devices and click Settings next to Customer Facing Display.

2. Toggle on or off any settings:

   

   • Show "No tax applied on untaxed items: Adds an asterisk (*) beside non-taxed items to help customers know which items weren't taxed in their sale.
   • Show customer first name (if available): Displays the first name of the customer that's attached to the sale to add a personal touch to the checkout experience.

   • Show connection status: Displays a discrete connection status light at the bottom-left of your secondary display. In addition to the connection status light in Retail POS, the connection status light on your secondary display gives you added confirmation that your secondary display is connected. If you click on the connection status light, the status name also displays: Connected (green) and Ready (orange).

     If the status is Ready, navigate to Devices in Retail POS and click Connect to Lightspeed Hub > Open Lightspeed Hub.

   • Log messages to browser console: Logs information to help our Support team resolve issues.

Branding your Customer Facing Display

Your Customer Facing Display can be customized to fit your shop's branding with a logo and background image.

• Images must be JPG or PNG (including transparencies)
• Background images must be minimum 1024 x 768 px
• Log images must be is maximum 1080 x 1080 px
• Logo images are automatically resized to their largest possible dimensions that can fit in the logo area.
• A black logo with a white background is recommended.

The logo and background images you select under Settings > Company Branding also displays on receipts and other areas of Retail POS. If you use print templates with different logos for each shop in your account, Customer Facing Display will override this setting and use the background and logo under Settings > Company Branding.

Adding images to your display

To brand your display:

1. In Retail POS, navigate to Settings > Company Branding.
2. Upload a background image and/or logo. You can browse for the image files or drag and drop them.

3. Click Done.

   

The background and logo should now update throughout your account, including your secondary display. If you’re using an iPad setup, you may need to sign out of Retail POS and sign back in on your primary iPad to update both iPads.

Viewing branding on the CFD

Once you've branded your display, your shop's background image fills the screen and the logo is centered when idle.

When a sale is in progress on your display, your logo slides to the left-hand side of the screen and the checkout displays on the right-hand side of the screen.

If you navigate away from the sale, your display will hide the sale that's in progress. Once you continue the sale, the sale details will show on your display again.

Disconnecting Customer Facing Display

Should you need to disconnect Customer Facing Display, select Disconnect in the Lightspeed Hub desktop app.

If you click Settings > Actions > Disconnect in Retail POS, you'll also need to select Disconnect in the Lightspeed Hub desktop app.

What's next?