Service Notification
Retail (R-Series) Help Center

Please note that some of our Lightspeed product names are being updated. Click here to learn more.

Welcome to the Retail (R-Series) Help Center!

Here you’ll find everything you need to know about Lightspeed Retail POS (R-Series), our cloud-based POS. To navigate its helpful content, you can use the left menu to explore topics or the top search bar for specific questions.


Don't recognize our Lightspeed Retail POS (R-Series) product? You may be a retailer using Lightspeed Retail POS (X-Series).


Our Omnichannel solution allows you to seamlessly integrate your Retail account with your eCom store. If this sounds like your Lightspeed solution then you also came to the right place!


You'll find all Omnichannel-specific content in the Retail with eCom category. In times where you only need Retail or eCom-specific content, you can swiftly toggle between the Retail Help Center and eCom Help Center by selecting a product name from the top of the left menu.


Still not finding the information you need? No worries! Our Retail Support team is available to help you 24/7:

  • Start a chat, you can find the chat easily within the backoffice of your online Retail environment
    After logging in, click on 'help' at the bottom left or right, to start a chat.