The Honeywell Voyager barcode scanner comes in corded (1200g and 1250g) or cordless (1202g) models. Both corded and cordless models require no additional software installation or configuration to be used with Retail POS.

The Honeywell Voyager is incompatible with QR code and 2D barcode scanning.

Setting up your corded scanner (1200g and 1250g models)

To set up your scanner, plug the scanner's cord into a USB port on your computer. It doesn't need software installation and should work right out of the box.

Setting up your cordless scanner (1202g model)

Before using your barcode scanner, we recommend charging it for 4 hours.

With a cordless scanner, the base provides the link between the scanner and the computer. To establish this link, plug the base into an available USB port on your computer and put your scanner on the base. The scanner will make a two-tone beeping noise when successfully connected.

To verify that your scanner and base are working, scan a barcode, listen for the beeps, and look at the LED lights.

Base

Red LED light: the base is powered on.

Green LED light (flashing): the scanner is charging.

Scanner

Green LED light and single beep: the barcode is successfully scanned. The scanner is linked to the base.

Error beep: the barcode is unsuccessfully scanned. The scanner is not linked to the base.

Setting up the scanner for Mac users

Do not do the keyboard identification process when you plug in your barcode scanner. Cancel the process if you are prompted to identify a keyboard after plugging in the barcode scanner.

If you accidentally identify your keyboard:

1. Go to Settings and re-identify your keyboard.
2. Press the Tab key.
3. When asked to press the key next to the Shift key, press Tab.
4. Try scanning a barcode into Retail POS again.

If that doesn’t work:

1. Unplug the scanner.
2. Open the Terminal app.
3. Type sudo rm /Library/Preferences/com.apple.keyboardtype.plist and press Enter.
4. Enter your computer password if prompted, and press Enter.
5. Plug in your scanner.
6. When the Keyboard identification window appears, immediately close it without making any changes.
7. Try scanning a barcode into Retail POS again.

Troubleshooting Honeywell Voyager scanning issues

If your barcode scanner is not scanning barcodes correctly, you might need to reset the scanner to its factory default settings. To do this, scan the Standard Product Default barcode on page 4 (1200g, 1250g) or page 6 (1202g) of the scanner's corresponding user guide.

If the factory reset doesn't work, here are some other recommendations:

• Unplug and plug the scanner back into its USB port.
• Unplug and plug the scanner into a different USB port.
• Unplug the scanner, restart your computer, and plug the scanner into a different USB port.
• Make sure your scanner is plugged directly into the computer's USB port and not a USB hub.
• Try scanning into a program like Notepad or Word rather than Retail POS.