Making a sale on your iPad

You can process a sale in either POS mode or Manager mode.

In POS mode

1. Open a sale.

You can either start a new sale, or re-open an in-progress sale that was not completed.

  • To start a new sale: From the Main Menu, tap New Sale.


  • To open an in progress sale: From the Main Menu, tap Sales History, tap the In progress sale that you want to access, and then tap Reopen.


2. Add items to the sale.

You can also sell and recharge gift cards. See Selling and Recharging Gift Cards.

  1. Locate the item:

    • Scanning an item barcode: Scan the product barcode. Lightspeed Retail POS will search your inventory for a match. If there’s only one item match, the item is automatically added to the sale. If your scan yields more than one item, go to step 2. Otherwise, proceed to step 3.
    • Searching for a product manually:From the top bar of the sale, tap the magnifying glass icon to open the Search screen. For more on the topic, see our Searching for items article.
  2. Depending on the current mode of the Search screen, add the item to the sale:

    • Thumbnail mode: Tap the desired item followed by the + Add to Sale button.
    • List mode: Tap the icon of the desired item.


  3. If required, adjust the quantity of the items in the sale:

    • Line Item view: Tap the or icon of the desired item.
    • Edit Line Item view: Tap the ... icon of the desired item > tap the current quantity > enter the new quantity > and tap Save.


  4. If you need to remove an item from the sale, tap the ... icon of the desired item followed by Remove from Sale.


  5. If you are selling a serialized item, below the item description, tap Add Serial Number.
    • Select the serial number: If serial numbers were previously added to a serialized item in Lightspeed Retail, tap the arrow icon to show all serial numbers associated to the item and tap a number.
    • Scan the serial number: Tap the S/N field and scan the serial number barcode.
    • Create a serial number: When you create a serial number, it is automatically added to the item in Lightspeed Retail. To create a new serial number, tap the S/N field and enter the serial number.

3. Modify the sale (optional).

You can modify specific items or the entire sale. If you apply sale parameters to the entire sale, you can override the parameters for an individual line item.

Entire sale

You can apply a discount and tax rate to all line items in the sale, or change the employee that's associated to the entire sale.

  1. From the top bar of the sale, tap the ... icon.
  2. Tap Apply DiscountsApply Employee or Set Tax.
  3. From the list, select the desired option.


Individual line items

You can change a line item's quantity, sell price, discount, associated employee, tax class and set the item as either taxed or non-taxed.

  1. Tap the ... icon of the desired item.

  2. Tap Quantity, Price, Discount, Tax Class, or Employee.

  3. From the list, tap the desired option.

  4. If you need to make the item taxed or non-taxed, tap the Taxed toggle to enable/disable it.

  5. Tap Save.


4. Add a customer to the sale.

Any sale can be easily associated with a customer. It's useful to associate the sale with a customer to easily locate the sale for a refund, to perform a targeted marketing campaign, or for research purposes when you'd like to know which customers have purchased specific products.

NOTE: Depending on your settings, a customer may be required in order to process a sale using a specific payment type or discount.

  1. Tap the Add Customer icon.


  2. Select a customer or add a new one:

    • Select an existing customer: Tap Select Customer to access your existing customers. To find your customer, swipe down to manually search them or enter the below criteria in the Search field. Once you find your customer, tap the icon to add the customer to the sale.

        • first or last name
        • phone number (work, home, mobile, pager, or fax)
        • email address
        • company
        • value in customer's Custom field (used for loyalty identifiers for example)


    • Add a new customer: Tap New Customer, enter the customer details and then tap Save. The phone number entered here is set as the customer’s home phone number in system.

      NOTE: If the customer already exists, another entry will be added for the same customer. To avoid duplicate entries, we recommend searching for the customer before creating a new customer. If you have multiple entries for the same customer, you can merge them in Lightspeed Retail.


5. Process the payment.

You can use any of the payment types available in your account to process a payment.

NOTE: If you're using a MagTek iDynamo card reader, swiping a credit card from the Sale screen or Payment screen will automatically bring up the credit card payment screen without having to select the Credit Card payment type.

  1. Tap Payment.

  2. Tap the payment type, and then enter the amount. For detailed instructions on the various payment types, please see our Processing payments on your iPad article.

    NOTE: You can split the payment between different payment types. You can also delete a pending payment by swiping the payment towards the left, and then tapping Delete.

  3. Tap Finish Sale to process the payment.


    NOTE: If the Automatically Print Receipt option is enabled in the receipt printer settings (see Setting up a Star TSP100 (LAN) on your iPad), the receipt prints automatically when the sale is finalized.

6. Print or email receipt.

In the Retail POS application, you can either print the sale receipt, print the gift receipt or a email the sale receipt to your customer. Along with printing a full-page sale and gift receipts via AirPrint, you can also print or email sales and gift receipts from the Sales History screen (see our About the Sales History screen article for more on the topic).

NOTE: If the Automatically Print Receipt option is enabled in the receipt printer settings (see Setting up a Star TSP100 (LAN) on your iPad), the receipt prints automatically when the sale is finalized.

Once the payment is processed, choose one of the following:

  • Print receipt: Tap Print Receipt to print the receipt.
  • Email Receipt: Tap Email Receipt, enter the customer email address, and then tap Send.
  • Print Gift Receipt: Tap Print Gift Receipt to print the receipt without the item prices and sale total.


In Manager mode

  1. From the Main Menu, tap Retail Manager.

  2. Tap Sales and process the sale as you would in the Retail Web POS. For more information, please see our Making a sale Retail Desktop article.


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