Retail POS gives you flexibility to customize your receipts to meet your customers' needs.

Setting up receipts

You can customize your receipts to include extra information that might be helpful to your customers, such as your returns and exchanges policy. To customize your receipts:

1. Navigate to Settings > Locations.
2. Click Customize.
3. Click Receipt Setup.
4. Enter any information you’d like to add to your receipt:
   
   • Header: Any info added here replaces the location’s shop name, address, and phone number at the top of your receipt.
   • Footer: Information added to this field appears at the bottom of your shop's sales receipts.
   • Workorder Agreement: This agreement appears when you print a quote for a workorder.
   • Credit Card Agreement: By default, this field is autofilled with an agreement statement. You can edit this statement if needed. You must have info in this field to print credit card receipts.
     

     The credit card agreement always appears on customer credit card receipts, but only appears on merchant receipts if you’re using an integrated payment processor.

You can also customize your receipt templates to suit your business needs if necessary.

Deactivating automatic receipt printing

If you don’t want to automatically print receipts after completing a sale or refund:

1. Navigate to Settings > General Options.
2. Click General.
3. Check Disable Receipt Auto Print Prompt.
4. Click Save Changes.

If you do need to print a receipt, you can do so manually by following the steps for reprinting receipts.

Printing receipts

You can print receipts during a sale, or reprint them later by finding the transaction.

• Desktop

  To reprint a receipt on desktop:

  1. Navigate to Sales and scroll down to the Recent Activity section.
  2. Click the Print Receipt icon next to a recent transaction.

  Or:

  1. Navigate to Sales and scroll down to the Recent Activity section.
  2. Under Today’s Transactions, click View All.
  3. Locate the purchase and click Print Receipt.

  If you need to print the receipt for an older transaction:

  1. Navigate to Reports > All transactions under Other Transactions.
  2. Click the sale’s ID number.
  3. Click Print Receipt.

• iPad

  To reprint a receipt from iPad:

  1. Navigate to the Profile page.
  2. Click Sales.
  3. Click a sale > scroll down the menu on the right and click Print receipt.

  You can also access the desktop steps from the Manager tab.

Printing gift receipts

Gift receipts display items and quantities without showing the sale price. You can print gift receipts during a sale, or after by reprinting them.

1. When completing a sale, click Print Gift Receipt.
2. On desktop, a pop up will appear if you’ve activated the option to edit the gift receipt. Choose which items and quantities to include on the gift receipt.

You can also reprint a gift receipt.

Editing items and quantities on gift receipts

You can enable the option to edit the items and quantities included when printing a gift receipt on desktop:

1. Navigate to Settings > General Options.
2. Click Printing.
3. Check the box beside Choose items from the sale to include on the gift receipt.
4. Click Save Changes.

This option isn’t compatible with custom receipt templates.

Printing full-page receipts on iPad via AirPrint

Once you’ve completed a sale, the Retail POS app lets you print full-page receipts to desktop printers that support AirPrint. Before printing, make sure your printer is on the same Wi-Fi network as your iPad.

1. From the Profile screen, tap Sales.
2. Find the sale for which you’d like to print a receipt.
3. Scroll down the details panel on the right and tap Print receipt.
4. Tap Print full-page receipt or Print full-page gift receipt.
5. Choose your printer from the Options window.
6. Tap Print.

You can also use AirPrint to print full-page reports.

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