When making a sale or refund with Tyro, the customer receives a Lightspeed Retail sales receipt and a Tyro payment terminal receipt. Both receipts contain information that helps you cross-reference between transactions in your Lightspeed Retail account and the Tyro Merchant Portal.
Lightspeed Retail sales receipt
Tyro payment terminal receipt
The Lightspeed Retail sales receipt has the Sale ID (Ticket number) which you search for in the ID field under Reports > Totals.
Should you or your customer not have the Tyro payment terminal receipt, you can click on the Payment ID (in the ID column) to view details about the associated Tyro payment. You can then search these Tyro payment details (e.g. the Processor Reference is the Tyro transaction reference) in the Tyro Merchant Portal to find the associated Tyro transaction.