When printing with your Zebra ZD410, ZD420 or ZD421 label printer, Retail POS is designed to help you troubleshoot the below errors:
If you're printing from your computer with Lightspeed Hub, the status of your printer will also update in Lightspeed Hub and on the Devices page in Retail POS.
In case your printer still doesn't work correctly, you can also reset it back to its default factory settings.
Fixing the printer not connected error
If your printer is disconnected, you will see the below error message in Retail POS:
To fix this error, make sure your printer is connected correctly:
- Connect the power supply to the back of your label printer.
- Connect the power cord to the power supply and an electrical outlet.
- Connect one end of the USB cable to your label printer.
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Connect the other end of the USB cable to your computer.
You should now be able to print labels again. If you're printing from your computer with Lightspeed Hub, the status of your printer will also update from Disconnected to Connected in Lightspeed Hub and on the Devices page in Retail POS.
Fixing the printer is open error
If the cover of your printer is open, you will see the below error message in Retail POS:
To fix this error, make sure the cover of your printer is securely shut:
- Open the cover fully.
- Push the cover closed until both yellow latches snap shut.
You should now be able to print labels again. If you're printing from your computer with Lightspeed Hub, the status of your printer will also update from Cover open to Connected in Lightspeed Hub and on the Devices page in Retail POS.
Fixing the out of paper error
If your printer is out of labels, you will see the below error message:
To fix this error, change the label roll in your printer:
- Pull the yellow latches on both sides of the printer towards you and lift the printer's lid open.
- Pull the yellow roll guides apart and insert the label roll with the labels facing upwards.
- Release the roll guides and push them together. Make sure the label roll is secure and turning freely.
- Pull the labels out past the cutter at the front of the printer.
- Push the labels under the roll guides.
- Flip the labels up and align the movable sensor to the center position.
- Push the lid closed until both yellow latches snap shut.
Note: If you are troubleshooting the Zebra ZD421 label printer, make sure the yellow roll guides for your labels are not squeezing your label roll too tightly. Or else, your labels will not feed properly and risk getting damaged when you print.
You should now be able to print labels again. If you're printing from your computer with Lightspeed Hub, the status of your printer will also update from Out of paper to Connected in Lightspeed Hub and on the Devices page in Retail POS.
Need to reset your printer?
You can reset your printer back to its default factory settings by following these simple steps:
- Press the Power button to turn off your printer.
- Press and hold the Pause and Feed buttons while also pressing the Power button to turn on your printer
- Hold the Pause and Feed buttons until the status indicator is the only indicator lit.