If you're printing from your computer with Lightspeed Hub, the status of your printer will also update in Lightspeed Hub and on the Devices page in Retail POS.

Fixing the Printer not connected error

If your printer is disconnected, you will see a “Printer not connect” error message in Retail POS.

To fix the "Printer not connect" error, make sure your printer is connected correctly and no connections are loose:

1. Check the power supply connection at the back of your label printer.

   

2. Check the connection between the power cord to the power supply and an electrical outlet.

   

   It’s recommended to plug the power cord directly into an electrical outlet. Using a power cord/bar could cause connection issues.

3. Ensure the USB cable or the LAN cable (depending on your printer model and connection type) are properly connected to the appropriate port at the back of your label printer.

   

4. If you’re using a USB cable, unplug and then plug the other end of the USB cable to your computer.

   

It’s recommended to plug the printer USB cable directly into the USB port on your computer. Using a USB hub/extension could cause connection issues.

Your printer should now be connected and available to print labels. 

If you're printing from your computer with Lightspeed Hub, the status of your printer will update from Disconnected to Connected in Lightspeed Hub and on the Devices page in Retail POS.

Fixing the Printer is open error

If the cover of your printer is open, you will see a “Printer is open” error message in Retail POS:

To fix the “Printer is open” error, make sure the cover of your printer is securely shut:

1. Open the cover fully.

   

2. Push the cover closed until both yellow latches snap shut.

   

Your printer should now be connected and available to print labels. 

If you're printing from your computer with Lightspeed Hub, the status of your printer will update from Cover open to Connected in Lightspeed Hub and on the Devices page in Retail POS.

Fixing the Out of paper error

If your printer is out of labels and the label roll needs to be changed, you will see an “Out of paper” error message in Retail POS:

To fix the “Out of paper” error, change the label roll in your printer:

1. Pull the yellow latches on both sides of the printer towards you and lift the printer's lid open.
2. Pull the yellow roll guides apart and insert the label roll with the labels facing upwards.
3. Release the roll guides and push them together. Make sure the label roll is secure and turning freely.

   

4. Pull the labels out past the cutter at the front of the printer.
5. Push the labels under the roll guides.

   

6. Flip the labels up and align the movable sensor to the center position.

   

7. Push the lid closed until both yellow latches snap shut.

If you're troubleshooting the Zebra ZD421 label printer, make sure the yellow roll guides for your labels are not squeezing your label roll too tightly or your labels will not feed properly and risk getting damaged when you print.

Your printer should now be connected and available to print labels.

If you're printing from your computer with Lightspeed Hub, the status of your printer will update from Out of paper to Connected in Lightspeed Hub and on the Devices page in Retail POS.

Resetting your printer

If you're still unable to fix your label printer’s issue, you can reset your printer back to its default factory setting:

1. Press the Power button to turn off your printer.
2. Press and hold the Pause and Feed buttons while also pressing the Power button to turn on your printer
3. Hold the Pause and Feed buttons until the status indicator is the only indicator lit.

Manually installing Zebra label printer on Windows

Using Lightspeed Hub is recommended for faster and easier setup and management of your hardware.

If you need to manually install your Zebra label printer on Windows:

1. On your computer, click the Start menu > Device Manager.
2. In the Device Manager window, click the Other devices dropdown > right-click on your Zebra ZD410 > Update Driver Software.

   

   1. If you don't see an Other devices dropdown, you need to install the driver manually. To do so, download the Zebra Windows driver, open the EXE file, and follow the steps in the installation wizard.
3. In the Update Driver Software window, click Search automatically for updated driver software. When the search is finished, a message will appear saying Windows has successfully updated your driver software.
4. In the Devices and Printers window, confirm your Zebra ZD410 is now listed under Printers instead of Unspecified.

Your Zebra label printer should now be successfully installed on your computer.

Changing your Zebra label printer driver on Windows

Your Zebra label printer requires a ZPL or EPL printer driver depending on your label size:

• Normal, alternative, and small labels: require the EPL printer driver
• Jewelry labels: require the ZPL printer driver

Typically, the Zebra label printer automatically installs with the ZPL driver on Windows. However, you may need to change your driver to EPL to support normal, alternative, and small labels:

1. On your computer, click the Start menu > Control Panel.
2. Under Hardware and Sound, click View devices and printers.
3. From the Printers section, right-click ZDesigner ZD410-203dpi ZPL and click Printer properties.

   

4. From the Advanced tab, click New driver.
5. From the Add Printer Driver Wizard window, click Next, then select the following:
   • Manufacturer: ZDesigner
   • Printers: ZDesigner ZD410-203dpi EPL

     

6. Click Next > Finish. In the Printer Properties window, click OK.
7. From the Printers section, right-click ZDesigner ZD410-203dpi EPL and click Printer properties.
8. From the Printer Settings tab, verify that Always use drivers settings is checked.
9. Click OK and close your Devices and Printers window.

Your Zebra label printer should now be using the EPL driver.

Changing the driver from ZPL to EPL may result in the labels printing upside down or printing backwards but your labels will be formatted correctly.

What's next?