Receipt printer setup

• Compatible receipt printers for Retail POS (R-Series) are detailed in our Supported hardware article.

• You can visit our online hardware store for more information and purchasing options.

• There are three main connection options for setting up your receipt printer with Lightspeed Retail:

  • Setting up your receipt printer with LAN or WLAN connection
  • Setting up your receipt printer with USB connection
  • Setting up your receipt printer with Bluetooth connection

• Compatible Bluetooth and USB printers can be connected to an iPad.

Receipt printer disconnected

• If your receipt printer is disconnected or not printing when plugged into an iPad, turn the printer off and back on while refreshing its connections:

  1. Close the Retail POS app from the iPad connected to your printer.
  2. Turn off your receipt printer.
  3. Disconnect the printer's power cable and USB (if using).
  4. Wait 30 seconds.
  5. Reconnect your receipt printer's power cable and USB cable (if using).
  6. Turn on your receipt printer.
  7. Reopen the Retail POS app and sign in.
  8. Print a test receipt to confirm the refreshed connection.

• You can factory reset your LAN or WLAN printer's network settings if it has connectivity issues.

  1. Turn the printer off and unplug the power cable.
  2. Remove the panel on the bottom of the printer and the small panel to see 4 dip switches labeled 1 through 4.
     • The switches should be in the on position by default.
     
  3. Push dip switch 4 to the Off position.
  4. Before reattaching the panel, flip the printer back over so it’s upright.
  5. Turn your printer on and wait ~10 seconds. The printer should make a noise while it resets itself.
  6. Turn your printer off and flip it upside down again.
  7. Push dip switch 4 to the On position.
  8. Reattach the panel and flip the printer so it’s upright.
  9. Hold the Feed button down as you turn the printer on.
  10. Let go of the Feed button when it starts printing.
  11. On the printout, under Current IP Parameters Status, the IP Address should read (DHCP).
  12. Reconnect your printer to Lightspeed Hub.

  Steps 2-8 may differ depending on your receipt printer model. Refer to the manufacturer's manual for more information.

Receipt paper rolls

• Thermal paper rolls 3 1/8" or 8 cm wide are compatible with most receipt printers.

• A printer's status will show Low paper or Out of paper when the paper roll should be replaced. Replacing the printer roll correctly will update the printer status to Connected.

  1. Open the printer cover.
  2. Remove the existing paper roll.
  3. Insert a new paper roll with the thermal side facing outwards.
  4. Keeping the roll taut, pull the end of the roll past the cutter.
  5. Close the cover firmly to secure the paper roll.
  6. Turn the printer on.
  7. Press the Feed button to ensure the new roll is seated properly.

• Open the printer and locate where the printer is jammed. 

  1. Turn the printer off.
  2. Open the printer cover.
  3. Remove the paper roll from the printer.
  4. Carefully clean any paper debris remaining inside the printer.
  5. Insert a new paper roll with the thermal side facing outwards.
  6. Keeping the roll taut, pull the end of the roll past the cutter.
  7. Close the cover firmly to secure the paper roll.
  8. Turn the printer on.
  9. Press the Feed button to ensure the paper jam is cleared.

• You can quickly reset your receipt printer cutter settings if receipts are not cutting properly.

  1. Open Lightspeed Hub.
  2. Click on your receipt printer.
  3. Click More actions > Reset receipt printer.
  4. A configuration receipt should print.
  5. Print a test receipt to ensure that the cutter works properly.

Printing and reprinting receipts

• You can print a past receipt by navigating to Sales in Retail POS and clicking the printer icon next to a recent transaction. You can also ensure the printer can feed paper properly by pressing the Feed button on the printer.

• Receipts can be reprinted from a Computer or iPad:

  • Receipts can be reprinted from a computer by navigating to Reports > All Transactions. From there, select the ID number for the sale in question, and click Print Receipt.
  • If you do not have access to reports, you can reprint a receipt by navigating to Sales in Retail POS and clicking the printer icon next to a recent transaction.
  • Receipts can be reprinted from an iPad by selecting the sale from the Sales page. Then, scroll down on the right side and click Print receipt.

• You can set receipts to automatically print 1, 2, or 3 copies by adjusting the related setting when logged in to your account from a computer. This will only impact receipts printed when using Lightspeed Hub.

  1. Navigate to Settings > General Options > Printing.
  2. Select the drop-down list next to Number of receipts being printed after a sale to set the number of copies that should be printed.

• You can stop receipts from printing automatically by adjusting the related setting when logged in to your account from a computer.

  1. Navigate to Settings > General Options > Printing.
  2. Enable Disable Receipt Auto Print Prompt.
  3. Click Save Changes.

• There are multiple ways to include notes on receipts. You can include notes with each sale from a computer or iPad.

  Alternatively, you can write notes into the Notes section for individual items, and then enable Display Note on Sales and Receipts from the item's Details tab to have them included on printed receipts.
  

Receipt printing errors

• Thermal receipt paper is one-sided and receipts may not print properly if the roll is inserted incorrectly. Open the printer cover to check if the paper roll is orientated properly with the thermal side facing outwards. The thermal side of the paper will leave a mark when scratched.

• You can quickly reset your receipt printer settings if receipts are printing with an extra margin.

  1. Open Lightspeed Hub.
  2. Click on your receipt printer.
  3. Click More actions > Reset receipt printer.
  4. A configuration receipt should print.
  5. Print a test receipt to ensure that the margin sizes are correct.

• Logo settings in Lightspeed Hub can help you ensure your logo is printing properly on receipts if your logo is missing or faded.

  1. Open Lightspeed Hub.
  2. Navigate to Settings > Print Settings.
  3. Toggle on Enable logo customization.
  4. Adjust the logo customization settings.
     • If there’s a missing part of the logo on your receipt, enable Add white dots to solid colors.
     • If your logo is faded or washed out, adjust the Brightness slider.
  5. Click Print preview to test your changes.