Setting up the Star TSP143IV LAN

The Star TSP143IV receipt printer connects directly to your network with a LAN cable. Your computer or iPad then connects to your printer through your network.

What you need

Star TSP143IV LAN receipt printer

Power cable

LAN cable

Paper roll

Setting up your printer on desktop

To set up your printer, you first need to install Lightspeed Hub on your computer. Lightspeed Hub is a desktop application that helps you to set up your hardware in fewer steps and guides you through the process. It also connects directly to Lightspeed Retail POS, bringing you a reliable connection to your hardware throughout your business day.

Once Lightspeed Hub is installed, connecting your printer to your computer with a LAN cable involves the following steps:

1. Connect your printer

To connect your printer, you need its power cable and LAN cable.
1. Connect the power cable to your printer and an electrical outlet.
2. Connect the LAN cable to your printer and a LAN port on your router or wall.
3. Turn on your printer.
The power LED light will be solid once your printer is ready.

2. Insert a paper roll
1. To open the printer's cover, push the lever on the side of the cover away from you and lift the cover upwards.
2. Insert the paper roll in the following orientation. While doing so, make sure the paper roll stays taut and doesn't unroll.
3. Pull the paper out past the cutter at the front of the printer.
4. Push the cover down to snap the lever shut.
The printer's IP address will print to confirm it's successfully connected to your network.

3. Connect your printer to Hub

Before you connect your printer to Hub, make sure your computer is connected to the same network as your printer. For help connecting to your network on your computer, please see the Apple and Windows Help Centers.
1. On your computer, open Lightspeed Hub.
2. Under Receipt printer, select Connect.
  You can only connect one printer to Hub at a time. To connect a new printer, select Forget this device to disconnect the printer that's currently connected.
3. Select Ethernet or Wi-Fi.
4. Select Search for printers. After a few seconds, your printer will display in the list as Ready. If not, make sure it's connected to a power source and that your computer is connected to the same network as your printer.
5. Select Connect next to your printer.
  Not sure which is your printer? Select Print test print next to your printer. Otherwise, you can see your printer's serial number on the sticker underneath it.
Your printer will now display as Ready in both Hub and Retail POS.

4. Print a test receipt

The fastest way to print a test receipt is under Settings > Locations. Alternatively, you can print the receipt of a completed sale from the Totals report. If you don't have access to settings or reports, you can print a test receipt by making a sale and voiding it afterward (or asking a manager too).
1. In Retail POS, go to Settings > Locations.
2. Select Customize next to your location.
3. In the submenu, select Receipt Setup.
4. Select Print Preview.
Your printer will now print a test receipt, confirming it's connected to Retail POS and ready to use.

If you don't want to automatically print receipts after completing a sale or refund, go to Settings > General Options > General. Then, under Printing, select the Disable Receipt Auto Print Prompt checkbox.
Setting up your printer on iPad

Connecting your printer to your iPad with a LAN cable involves the following steps:

1. Connect your printer

To connect your printer, you need its power cable and LAN cable.
1. Connect the power cable to your printer and an electrical outlet.
2. Connect the LAN cable to your printer and a LAN port on your router or wall.
3. Turn on your printer.
The power LED light will be solid once your printer is ready.

2. Insert a paper roll
1. To open the printer's cover, push the lever on the side of the cover away from you and lift the cover upwards.
2. Insert the paper roll in the following orientation. While doing so, make sure the paper roll stays taut and doesn't unroll.
3. Pull the paper out past the cutter at the front of the printer.
4. Push the cover down to snap the lever shut.
The printer's IP address will print to confirm it's successfully connected to your network.

3. Add your printer to Retail POS
Before you add your printer to Retail POS, make sure your iPad is connected to the same network as your printer.
Once both your iPad and your printer are on the same network, Retail POS will list all the printers that it finds on your network. This way, you can easily add your printer from the Profile screen. If your printer isn't on the list, however, you can add it manually by entering its IP address.

Add your printer from a list of printers on your network
1. On your iPad, open Retail POS.
2. On the Profile screen, under Devices, tap Receipt printer.
3. Tap Add printer.
4. Under Printers on your network, tap your StarTSP143IV LAN printer. It could take a few seconds for your printer to appear.
5. Optionally, enable Automatically print receipt switch if you want receipts to print automatically when you complete a sale or refund. Alternatively, leave it disabled if you want to print receipts manually.
6. Tap Done. Your printer will display as Connected on the Profile screen.
Add your printer manually
1. On your iPad, open Retail POS.
2. On the Profile screen, under Devices, tap Receipt printer.
3. Tap Add printer.
4. Tap Star TSP100 Series
5. Enter your printer's name and IP address and tap Add.
6. Optionally, enable Automatically print receipt switch if you want receipts to print automatically when you complete a sale or refund. Alternatively, leave it disabled if you want to print receipts manually.
7. Tap Done. Your printer will display as Connected on the Profile screen.
4. Print a test receipt
1. On the Sales screen, tap a completed sale.
2. On the Details panel, tap Print receipt > Print receipt.
Your printer will now print a test receipt, confirming it's connected to Retail POS and ready to use.