What's new in Lightspeed Retail POS (R-Series)
Retail POS
New
Set percentage-based item fees and add by tag
Item fees can be used to add an additional fee to the cost of a good or service to cover special handling, premium services, or regulatory compliance like the California Covered Battery-Embedded (CBE) waste recycling fee.
With item fees, you can now:
- Set percentage-based item fees.
- Allow item fees to be discountable as well as refundable.
- Apply item fees to individual locations.
- Link items through tags and categories.
- Filter the Item fees page by status or value type.
Lightspeed Payments
New
US
CA
Sending payment requests from quotes
Merchants using Lightspeed Payments can now include a payment request link when sending a quote to customers.
Update
US
Direct debit payments for Invoicing
Merchants in the US can now accept direct debit payment for online invoices. Customers can also opt to have their banking information saved for future online purchases.
New
Capture preauthorized payments
A preauthorization hold is the temporary hold of a specific sum on a customer’s card to ensure the funds are available before a transaction is processed and the payment captured at a later time.
You can now enable preauthorization in Retail POS, capture preauthorized payments for non-inventory items, set up email reminders for expiring holds, and manage holds from the Preauthorization report page.
Security tip of the month
Tip
Staying safe from impersonation attempts
Impersonation scams are a growing threat across our industry. Fraudsters may pose as Lightspeed representatives to trick businesses into sharing sensitive information or moving funds.
Learn more about recognizing and responding to impersonation attempts to help protect your business.
Lightspeed will never:
- Request your PIN, password, or verification codes.
- Ask you to move funds or change your settlement account to an unfamiliar account.
- Ask you to keep a security matter confidential from family members or law enforcement.
Know the signs of fraud:
- Slight misspellings or unusual characters in sender email addresses.
- Urgent, threatening, or high-pressure language.
- Requests to move funds or process refunds you were not expecting.
Stay vigilant:
- Be cautious of emails, calls, or texts from unfamiliar or unknown senders.
- Avoid clicking unexpected links or attachments, especially to unfamiliar login pages or financial institutions.
If you receive a communication that seems suspicious, do not engage or share personal information. Always verify through trusted sources or contact Lightspeed directly via Retail POS.
Remember: If something feels urgent, unusual, or unexpected, pause before acting and verify directly through official Lightspeed channels.
Information in this article is intended to provide general information, not legal advice. To determine specific requirements and best practices for your business, consult with your legal counsel. For details about Lightspeed’s privacy and security practices, visit the Trust Center.