New

Serial number and employee event logs

Additional event logs were added to improve monitoring of serial number and employee-related events:

Serial number events

• Create serial number.
• Delete serial number.
• Customer attached.
• Customer removed.
• Modify serial number.

Employee events

• Archive/unarchive employee.
• Clock in/out.
• Create employee.
• Delete employee.
• External login modifications.
• Lock employee access.
• Modify employee name.

Learn more

New

Enable preauthorization with Lightspeed Payments

A preauthorization hold is the temporary hold of a specific sum on a customer’s card to ensure the funds are available before a large or specialty transaction is processed and the payment captured at a later time. You can now enable preauthorization, capture preauthorized payments, and manage holds from the Preauthorization report page in Retail POS.

Learn more

Update

Online deposit button renamed Request payment

When creating a special order, layaway, or work order during a sale, clicking the Request payment button (formerly Online deposit) on the Sales page opens the online deposit flow to help you request and collect full or partial payments from customers.

Learn more

Update

Optionally include payment ID field in Payout report exports

You can now export the payment ID field when exporting Payouts reports from your Lightspeed Payments merchant portal. Note, if Payment ID is not selected when preparing the export or if the data is not available, the field will be left blank in the export.

Learn more

New

Show all store locations in one section of your site

When you have more than two stores, you can display all locations in a single site section instead of adding a new section for each location.

To use a multi-location layout, navigate to your eCom site editor > add a new section > choose Location > select a layout. You can set the address, opening hours, contact details, phone number, and email per location.

Learn more

Update

Control how out-of-stock items appear in your online store

You can now control how out-of-stock products and their variations appear in your eCom online store, either as unavailable for sale, hidden from the storefront until they’re back in stock, or available to pre-order.

Learn more

New

Introducing e-invoicing in eCom (C-Series)

Merchants needing to comply with the EU’s VAT in the Digital Age (ViDA) directive can now provide machine-readable e-invoices for business-to-business (B2B) transactions.

Learn more

Update

Updates to Lightspeed Accounting

• When syncing data to your accounting software, posting is now handled by an automatic queue to save steps.
• Use the regenerate or reload functions to manually initiate a post or update.
• A new links dropdown menu streamlines access to your settings.

Learn more

Update

Retail (R) app version 5.1.0 has been released

• Implemented general improvements to the Lightspeed Payments experience when using the Retail (R) app.

Tip

Beware of ClickFix scams

ClickFix, a social engineering tactic that uses fake websites with "verification" or "CAPTCHA" popups, tricks users into running commands or code to secretly install malware on their computer.

How it works

1. You open a link in a phishing email, click a malicious ad, or visit an unsafe website. The page might ask you to prove you're "not a robot" or "fix a page display issue", for example.
2. The page instructs you to perform specific actions or run commands, like copying and pasting code into your Terminal or Command Prompt.
3. Malware or other harmful programs are downloaded onto your computer.

Staying safe

• Always think before you click and follow security best practices.
• Never run commands on your computer because a website or popup tells you to, even if it looks legitimate.
• Report suspicious emails and unsafe websites.