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If you need to deactivate a gift card so it can no longer be used to pay for sales in your account, you can do so by canceling the gift card.
Canceling gift cards
- From the main menu, go to Customers > Gift cards.
- Search for your customer's gift card number or select it from the list. Searching by a customer's name is not currently supported.
- Click on the gift card number to open the details.
- Click Cancel gift card.
- Click Cancel gift card in the confirmation window.
The gift card now displays as Canceled and is permanently deactivated.
Transferring gift card balances
After canceling a customer's gift card, you can choose to move the remaining balance to a new card with a new code.
Before transferring a balance to a new card, the old card must be canceled first.
- On the canceled card's details page, click Transfer balance.
- In the pop-up window, enter a new gift card code (or leave it blank to auto-generate a new code) and enter the customer's email address. The amount field will be filled out with the remaining balance of the canceled card and cannot be changed.
- Click Transfer balance.
The gift card that was canceled will now appear as Transferred on the gift card overview page.