In Retail POS, you can enable the ability for employees to be tipped for services offered in your store, like bike repairs, pet grooming, or cafe offerings. Tipping is available on card payments made using a supported payment terminal.

Once tipping is enabled, customers will be given the option to tip at checkout on your Customer-Facing Display with a touchscreen (required for desktop setups) or an iPad customers can tip on. Merchants using Lightspeed Payments with the Smart Terminal (WisePOS E) have the option to enable tipping on the terminal screen.

You can customize preset tipping options, select which registers accept tips, and view or reassign tips from reporting.

Enabling tips

Tipping can be enabled through your settings in Retail POS. Tip settings can only be configured by Admin users.

To enable tipping:

1. Navigate to Settings > Tipping.

   

2. Toggle on Tipping.

   

Configuring tipping options

1. On the Tipping page in the Tipping > Hardware & Tipping Options section, choose Customer-Facing Display to show tipping options on screen for all locations.

   You can choose which registers accept tips in Settings > Locations > Customize > Registers.

   

   Merchants using Lightspeed Payments with the Smart Terminal (WisePOS E) have the option to enable tipping on the terminal screen.

2. Select whether tipping percentages are calculated After Tax or Before Tax. This setting will apply to all locations.

   Some regions require tipping to be calculated on pre-tax amounts. For a full list of regulations, contact your local regulators.

   

3. Enter the tip options that will display to customers on the tip screen. Customers will also have the option to select Custom or No tip.
4. Click Save.

The Smart Terminal (WisePOS E) receives new or updated configurations when it connects to your POS application and can take up to five minutes to receive new or updated configurations.

Disabling tipping on individual registers

If you want to make tipping available at select registers only, you can edit tipping options at the register level.

To turn off tipping at certain registers:

1. After enabling tipping, navigate to Settings > Locations.

   

2. On the right of the location, click Customize.

   

3. Click on the Registers tab.

   

4. Under Registers, uncheck the Tipping box on the register where you want to turn off tipping.

Reporting on tips

To report on tips, navigate to the Reports page.

The Totals report displays sale details at a glance. Tips can be viewed on the Tips column in the sales table and the total tips at the bottom of the table. Click the sale ID to view specific sale information.

If you have multiple locations, you can view sales and tips by location in the Grouped Sales Totals > Location report.

To view tips by employee, view the Tips by Employee report.

What's next?