If you need to deactivate a gift card so it can no longer be used to pay for sales in your account, you can do so by canceling the gift card.

Canceling gift cards

1. From the main menu, go to Customers > Gift cards.
2. Search for your customer's gift card number or select it from the list. Searching by a customer's name is not currently supported.
3. Click on the gift card number to open the details.
4. Click Cancel gift card.

   

5. Click Cancel gift card in the confirmation window.

   

The gift card now displays as Canceled and is permanently deactivated.

Transferring gift card balances

After canceling a customer's gift card, you can choose to move the remaining balance to a new card with a new code.

Before transferring a balance to a new card, the old card must be canceled first.

1. On the canceled card's details page, click Transfer balance.

   

2. In the pop-up window, enter a new gift card code (or leave it blank to auto-generate a new code) and enter the customer's email address. The amount field will be filled out with the remaining balance of the canceled card and cannot be changed.
3. Click Transfer balance.

   

The gift card that was canceled will now appear as Transferred on the gift card overview page.

What's next?