Setting up the Epson TM-m30/Tm-m30II-NT USB

The Epson TM-m30 and TM-m30II-NT receipt printers can connect to your computer or iPad in two different ways:

USB: Connects directly to your computer with a USB cable. Connecting to your iPad with a Lightning to USB cable is only supported with the Epson TM-m30II-NT.
LAN: Connects directly to your network with a LAN cable. Your computer or iPad then connects to your printer through your network.

This article will cover how to connect your Epson TM-m30 or TM-m30II-NT printer to your computer with a USB cable and to your iPad with a Lightning to USB cable.

What you need

Epson TM-m30 or TM-m30II-NT receipt printer

Power cable

USB cable (for desktops)

Lightning to USB cable (for iPads)

Paper roll

Setting up your receipt printer on desktop

To set up your printer, you first need to install Lightspeed Hub on your computer. Lightspeed Hub is a desktop application that helps you to set up your hardware in fewer steps and guides you through the process. It also connects directly to Lightspeed Retail POS, bringing you a reliable connection to your hardware throughout your business day.

Once Lightspeed Hub is installed, connecting your printer to your computer with a USB cable involves the following steps:

1. Connect your printer

To connect your printer, you need its AC adapter, AC cable and USB cable.

The images below are of the Epson TM-m30. The location of the ports varies slightly for the Epson TM-m30II-NT.
1. Remove the back and bottom covers of your printer.
2. Connect the USB cable to your printer and computer.
3. Connect the AC adapter to your printer.
4. Connect the AC cable to the AC adapter and an electrical outlet.
5. Attach the bottom and back covers to your printer.
6. Turn on your printer.
The power LED light will stop blinking and become solid once your printer is ready.

2. Insert a paper roll
1. To open the printer's cover, push the lever on the right-hand side of the cover away from you and lift the cover upwards.
2. Insert the paper roll in the following orientation. While doing so, make sure the paper roll stays taut and doesn't unroll.
3. Pull the paper out past the cutter at the front of the printer.
4. Push the cover down to snap the lever shut.
3. Connect your printer to Hub
1. On your computer, open Lightspeed Hub.
2. Under Receipt printer, select Connect.
  You can only connect one printer to Hub at a time. To connect a new printer, select Forget this device to disconnect the printer that's currently connected.
3. Select USB.
4. Select Search for printer. Your printer will display in the list as Ready. If not, make sure it's connected to your computer and a power source correctly.
5. Select Connect next to your printer.
  Note sure which is your printer? Select Print test print next to your printer. Otherwise, you can remove the back cover to see its serial number and match it to the one listed in Hub.
Your printer will now display as Ready in both Hub and Retail POS.

4. Print a test receipt

The fastest way to print a test receipt is under Settings > Locations. Alternatively, you can print the receipt of a completed sale from the Totals report. If you don't have access to settings or reports, you can print a test receipt by making a sale and voiding it afterwards (or asking a manager to).
1. In Retail POS, go to Settings > Locations.
2. Select Customize next to your location.
3. In the submenu, select Receipt Setup.
4. Select Print Preview.
Your printer will now print a test receipt, confirming it's connected to Retail POS and ready to use.

If you don't want to automatically print receipts after completing a sale or refund, go to Settings > General Options > General. Then, under Printing, select the Disable Receipt Auto Print Prompt checkbox.
Setting up your receipt printer on iPad

Connecting your printer to your iPad with a Lightning to USB cable involves the following steps:

1. Connect your printer

To connect your printer, you need its AC adapter, AC cable and Lightning to USB cable.

The images below are of the Epson TM-m30. The location of the ports varies slightly for the Epson TM-m30II-NT.
1. Remove the back and bottom covers of your printer.
2. Connect the Lightning to USB cable to your printer and iPad.
3. Connect the AC adapter to your printer.
4. Connect the AC cable to the AC adapter and an electrical outlet.
5. Attach the bottom and back covers to your printer.
6. Turn on your printer.
The power LED light will stop blinking and become solid once your printer is ready.

2. Insert a paper roll
1. To open the printer's cover, push the lever on the right-hand side of the cover away from you and lift the cover upwards.
2. Insert the paper roll in the following orientation. While doing so, make sure the paper roll stays taut and doesn't unroll.
3. Pull the paper out past the cutter at the front of the printer.
4. Push the cover down to snap the lever shut.
3. Add your receipt printer in the Retail POS app
1. On your iPad, open the Retail POS app.
2. From the Profile screen under Devices, tap Receipt printer.
3. Tap Add printer.
4. Under Printers on your network, tap your Epson TM-m30II-NT receipt printer. It could take a few seconds for your receipt printer to appear.
5. Optionally, enable Automatically print receipt switch if you want receipts to print automatically when you complete a sale. Alternatively, leave it disabled if you want to print receipts manually at the end of a sale.
6. Tap Done. Your receipt printer will display as online on the Profile screen under Devices.
4. Print a test receipt
1. On the Sales screen, tap a completed sale.
2. On the Details panel, tap Print receipt > Print receipt.
Your printer will now print a test receipt, confirming it's connected to Retail POS and ready to use.