Setting up the Star TSP100U/TSP100IIIU

The Star TSP100U/TSP100IIIU receipt printer connects directly to your computer or iPad with a USB cable.

What you need

Star TSP100U or TSP100IIIU receipt printer

Power cable

USB-A cable (for desktops) 2019_2584_USB_Wire (1).jpeg

Lightning to USB cable (for iPads)

Paper roll

To set up your printer, you first need to install Lightspeed Hub on your computer. Lightspeed Hub is a desktop application that helps you to set up your hardware in fewer steps and guides you through the process. It also connects directly to Lightspeed Retail POS, bringing you a reliable connection to your hardware throughout your business day.

Once Lightspeed Hub is installed, connecting your printer to your computer with a USB cable involves the following steps:

Setting up your receipt printer on desktop

1. Connect your printer

To connect your printer, you need its power cable and USB cable.
1. Connect the USB cable to your printer and computer.
2. Connect the power cable to your printer and an electrical outlet.
3. Turn on your printer.
The power LED light will become solid once your printer is ready.

2. Insert a paper roll
1. To open the printer's cover, push the lever on the right-hand side of the cover away from you and lift the cover upwards.
2. Insert the paper roll in the following orientation. While doing so, make sure the paper roll stays taut and doesn't unroll.
3. Pull the paper out past the cutter at the front of the printer.
4. Push the cover down to snap the lever shut.
3. Connect your printer to Hub
1. On your computer, open Lightspeed Hub.
2. Under Receipt printer, select Connect.
  You can only connect one printer to Hub at a time. To connect a new printer, select Forget this device to disconnect the printer that's currently connected.
3. Select USB.
4. Select Search for printers. After a few seconds, your printer will display in the list as Ready. If not, make sure it's connected to your computer and a power source correctly.
5. Select Connect next to your printer.
  Not sure which is your printer? Select Print test print next to your printer. Otherwise, you can see your printer's serial number on the sticker underneath it.
Your printer will now display as Ready in both Hub and Retail POS.

4. Print a test receipt

The fastest way to print a test receipt is under Settings > Locations. Alternatively, you can print the receipt of a completed sale from the Totals report. If you don't have access to settings or reports, you can print a test receipt by making a sale and voiding it afterwards (or asking a manager to).
1. In Retail POS, go to Settings > Locations.
2. Select Customize next to your location.
3. In the submenu, select Receipt Setup.
4. Select Print Preview.
Your printer will now print a test receipt, confirming it's connected to Retail POS and ready to use.

If you don't want to automatically print receipts after completing a sale or refund, go to Settings > General Options > General. Then, under Printing, select the Disable Receipt Auto Print Prompt checkbox.
Setting up your receipt printer on iPad

Connecting your printer to your iPad with a Lightning to USB cable involves the following steps:

1. Connect your printer

To connect your printer, you need its power adapter and a Lightning to USB cable.
1. Connect the Lightning to USB cable to your iPad and printer.
2. Connect the power cable to your printer and an electrical outlet.
3. Turn on your printer.
The power LED light will stop blinking and become solid once your printer is ready.

2. Insert a paper roll
1. To open the printer's cover, push the lever on the right-hand side of the cover away from you and lift the cover upwards.
2. Insert the paper roll in the following orientation. While doing so, make sure the paper roll stays taut and doesn't unroll.
3. Pull the paper out past the cutter at the front of the printer.
4. Push the cover down to snap the lever shut.
3. Add your printer to Retail POS
1. On your iPad, open Retail POS.
2. On the Profile screen, under Devices, tap Receipt printer.
3. Tap Add printer.
4. Under Printers on your network, tap your Star TSP143IIU receipt printer. It could take a few seconds for your receipt printer to appear.
5. Optionally, enable Automatically print receipt switch if you want receipts to print automatically when you complete a sale or refund. Alternatively, leave it disabled if you want to print receipts manually.
6. Tap Done. Your printer will display as Connected on the Profile screen.
4. Print a test receipt
1. On the Sales screen, tap a completed sale.
2. On the Details panel, tap Print receipt > Print receipt.
Your printer will now print a test receipt, confirming it's connected to Retail POS and ready to use.