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Setting up the WisePOS E with Lightspeed Payments

The BBPOS WisePOS E terminal is quick and easy to set up with Lightspeed Payments. When you receive the terminal from Lightspeed, it will already be configured for your account, so all you will need to do is plug in and pair the terminal. 

Product_2021_0373_WisePOS-E.jpg

It is important that you only use the terminal supplied to you by Lightspeed, as any terminal obtained from a third party may not be correctly configured for your account and could present a security risk.

The terminal can either be set up via your wifi network or via an ethernet cable plugged into the supplied dock. In either case, the terminal will need to be on the same network as your Retail POS account.

  • Plugging in the terminal

    When you receive your payment terminal, the box will contain:

    • 1 BBPOS WisePOS E terminal
    • 1 power cable
    • 1 USB to USB-C cable
    • 1 battery
    • 1 ethernet dock
    • 1 ethernet cable

    To set up the terminal:

    1. Open the back of the terminal by lifting up from the indentation at the bottom left-hand corner of the terminal.
      Product_2021_0365_WisePOS-E.jpg
    2. Insert the battery into the back of the terminal with the gold connectors aligned at the top of the device.
      Product_2021_0367_WisePOS-E.jpg
    3. Replace the back cover of the terminal.
      Product_2021_0371_WisePOS-E.jpg
    4. Plug the power cable into the port on the side of the terminal and connect the USB end to a powered USB port. We recommend charging the battery completely before powering on the device for the first time.
      Product_2021_0398_WisePOS-E.jpg
    5. Turn the terminal on by holding the power button on the right-hand side of the device until the screen turns on.

    You can now connect the terminal to your wifi network.

    Connecting the terminal to your wifi network

    You must connect your terminal to a WPA-Personal- or WPA2-Personal-encrypted wifi network. Open wifi networks that are not password-protected or enterprise networks are not supported.

    To connect the terminal to your wifi network:

    1. Slide your finger from the left-hand edge of the screen to reveal a Settings button.
      wisepos-settings-panel.ac30a00fede0812334226259dc981f12.png
    2. Tap Settings.
    3. Enter the admin PIN: 07139.
      wisepos-pin-screen.cd66aa500ffcd092546d7df7ea4c9485.png
    4. Tap Wi-Fi Settings.
      wisepos-admin-options.0d53a90d62b4cc569a1c410e1236a4f8.png
    5. Select the desired network and enter your wifi password.

    You can exit the Settings menu by tapping the back arrow in the upper left-hand corner of the screen. 

  • Plugging in the terminal

    When you receive your payment terminal, the box will contain:

    • 1 BBPOS WisePOS E terminal
    • 1 power cable
    • 1 USB to USB-C cable
    • 1 battery
    • 1 ethernet dock
    • 1 ethernet cable

    To set up the terminal:

    1. Open the back of the terminal by lifting up from the indentation at the bottom left-hand corner of the terminal.
      Product_2021_0365_WisePOS-E.jpg
    2. Insert the battery into the back of the terminal with the gold connectors aligned at the top of the device.
      Product_2021_0367_WisePOS-E.jpg
    3. Replace the back cover of the terminal.
      Product_2021_0371_WisePOS-E.jpg
    4. Place the terminal into the supplied ethernet dock.
      Product_2021_0378_WisePOS-E.jpg
      Product_2021_0379_WisePOS-E.jpg
    5. Plug one end of the ethernet cable into your router and the other end into the ethernet port on the dock.
      Product_2021_0382_WisePOS-E_Ethernet.jpg
    6. Plug the USB-C side of the USB to USB-C cable into the USB-C port next to the ethernet port on the dock and connect the USB end to a powered USB port.
    7. Turn the terminal on by holding the power button on the right-hand side of the device until the screen turns on.

    Your terminal will immediately connect to the internet and will remain charged through the dock. If you wish to remove the terminal from the dock, you'll need to make sure the terminal connected to your wifi network.

  • Pairing your terminal with Retail POS on a computer

    To pair your terminal, you'll need to be logged in to your Retail POS account.

    Once logged in:

    1. Navigate to Settings Payment ProcessingConfigure.
    2. Click Add a Payment Terminal.
    3. Enter a Terminal Name. This can be whatever you like (ex: Main Register, Service Counter, etc).
    4. Use the drop-down menu to select the terminal model: BBPOS WisePOS E
      Screen_Shot_2021-10-20_at_5.17.35_PM.png
    5. On the terminal, slide your finger from the left-hand edge of the screen to reveal the Settings button.
    6. Tap Settings.
    7. Enter the admin PIN: 0 7 1 3 9.
    8. Tap generate pairing code.
    9. In Lightspeed, enter the three-word activation code exactly as it appears on the terminal's screen (including the hyphens). 
    10. Click Add.

    The terminal will return to the default screen and you are now ready to accept card payments. 

    Disconnecting the terminal

    If you ever need to disconnect the terminal from your account, you can do so.

    1. Navigate to Settings Payment ProcessingConfigure.
    2. Click the unpair terminal button next to the name of the terminal you wish to unpair: Screen_Shot_2019-11-12_at_4.39.27_PM.png.
    3. Click Unpair.

    The terminal will no longer be associated with your account.

  • Pairing your terminal with the Retail POS iPad app

    Once paired, you'll be ready to take payments with your terminal.

    To pair your terminal:

    1. On the profile screen, tap Payment terminal.
      01.jpg
    2. Tap Add a payment terminal.
      02.jpg
    3. Enter a Name for the terminal. This can be whatever you like (ex: Main Register, Service Counter, etc).
    4. Select BBPOS WisePOS E as the desired terminal model.
      IMG_0179.jpg
    5. Tap Add.
    6. On the terminal, slide your finger from the left-hand edge of the screen to reveal the Settings button.
    7. Tap Settings.
    8. Enter the admin PIN: 0 7 1 3 9.
    9. Tap generate pairing code.
    10. In Lightspeed, enter the three-word activation code exactly as it appears on the terminal's screen (including the hyphens). 04.jpg
    11. Tap Done.
    12. The app will confirm that the payment terminal has been successfully paired. Tap Done
      05.jpg
    13. The terminal's name and status will be displayed. Tap Done.
      06.jpg

    The terminal's name and status will also be visible on the profile screen.

    Disconnecting the terminal

    If you ever need to disconnect the terminal from your account, you can do so.

    1. Tap the payment terminal on the profile screen.
      07.jpg
    2. Tap the Information_Button.png next to the terminal's name.
    3. Tap Delete.
      08.jpg
    4. Confirm the removal of the terminal by tapping Delete.
      09.jpg 
    5. Tap Done

    The terminal will no longer be associated with your account.

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