With Lightspeed Payments, you can manually enter a customer's credit card information during a sale if need be. This can be useful if taking an order over the phone or if a customer's card has been damaged and cannot be read.

Please note that processing a credit card manually offers less protection against chargebacks and incurs higher fees than processing a card normally. It is recommended to use manual entry only when necessary.

Manually processing cards

• Manually processing cards on desktop

  1. Initiate a sale.
  2. Click Payment.
  3. Click Credit/Debit.
  4. By default, the Enter Charge Amount field is set to the remaining balance of the sale. Optionally, modify the amount in the field.
  5. Click Manual Entry.
  6. Enter the Name on Card and the Postal Code/Zip for the cardholder.
     

     

  7. Click Enter Card Details.
  8. Enter the Card number, the Expiry date, and the CVC.
     

     

  9. Click Start Payment.
  10. If the customer's card has the requisite funds, you will see a Payment Approved notification. Click Back to Sale.
      

      

  You will then be returned to the usual sale screen and the approved payment will be displayed in the payment screen.

  

  You can then click Finish Sale to complete the transaction.

• Manually processing cards on iPad

  1. Initiate a sale.
  2. Tap More Payments > Credit Card.
  3. Tap Manual Entry.
  4. Enter the Amount, the Name on card, and the cardholder's ZIP code.
     
  5.  Tap Next.
  6. Enter the Card number, the card's Expiry date, and the CVC.
      
  7. Tap Take Payment.

  If the payment is approved, you'll see a brief confirmation and then return to the sale. Tap Finish Sale to complete the transaction.

What's next?