After starting a sale in Retail POS, you'll need to process a payment to complete the transaction.

Processing card payments

Before connecting Lightspeed Payments to your Retail POS account and processing payments, you must complete an application by navigating to Financial Services > Lightspeed Payments and clicking Activate payments. Once you've set up your Lightspeed Payments hardware and configured your settings, you can process sales using Lightspeed Payments.

If your customer is paying for the entire sale with a credit or debit card:

1. From the Sales screen, click Payment.

   

2. Click Max next to CREDIT CARD or DEBIT CARD.

   

3. Click Finish Sale to process the card at the terminal. Your customer may need to select options using the terminal.

   

4. If the payment is successful, the sale will complete automatically.

Debit credit cards like Visa Debit or Mastercard Debit are compatible, provided your customer selects Credit on the payment terminal as the payment method.

If your customer's card has insufficient credit or funds to cover the payment, Retail POS will partially approve the payment and charge the maximum available amount on the card if Allow Partial Approvals is enabled in your Lightspeed Payments gateway settings. This is also true for card payments with Quick Pay. Then click Back to Sale, and your customer can pay for the balance with a different payment type, or remove the credit or debit card payment and use a different payment type.

Processing cash payments

If your customer is paying for the entire sale in cash:

1. From the Sales screen, click Payment.

   

2. Enter the amount of cash your customer has handed you by clicking the cash denomination buttons, typing the amount into the CASH field, or clicking Max.

   

   • The Balance amount indicates whether you need additional cash from your customer.

     

   • The CHANGE amount will display if you owe your customer change.

     

3. Click Finish Sale.

   

Processing split payments

If your customer wants to use a combination of payment types, you can accept partial payments to split the sale amount across multiple payment types:

1. From the Sales screen, click Payment.

   

2. Enter the amount for each payment type until the Balance is 0.

   

3. Click Finish Sale.

   

Printing or emailing the receipt

Once the sale processes, you can select Print Receipt, Print Gift Receipt, or Email Receipt.

Cancelling a payment during a sale

If a payment hasn't been processed, you can cancel a payment request during an ongoing sale.

While the sale is processing, click Cancel to cancel the payment.

The pop-up will indicate that the payment has been cancelled. Click Close to return to the Sell screen.

Alternatively, tap the X on the POS Smart Terminal.

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