The Ingenico iSMP4 is a Wi-Fi enabled EMV payment terminal for Vantiv triPOS payment processing in Lightspeed Retail. The Ingenico iSMP4 is compatible with Lightspeed Retail for desktop and the Lightspeed Retail app for iOS.  

Note: This payment terminal is no longer available for purchase, but is still supported on accounts that already have it.

In the box

• Igenico iSMP4 terminal
• AC power adapter
• USB charging cable
• Battery

Physical setup

The terminal will need to be fully charged and updated before it can be added to your Lightspeed account.

1. To charge the terminal, plug the provided USB charging cable into the terminal and a power source. For best results, we recommend plugging the cable into a dedicated charging block into a wall outlet. Upon first use, the terminal will need to charge for at least 4 hours. 
2. If the terminal does not power on automatically when plugged in, press and hold the top power button.

Note: To power the terminal off, press and hold the power button until the display turns off. 

Configuring the Vantiv Gateway

• Configuring the Vantiv Gateway on your computer

  If you have not already enabled Vantiv as your default gateway in Lightspeed Retail, you will need to configure your payment settings before the payment terminal can be added to your account. You will need to refer to the gateway credentials sent to you by Vantiv. 

  Note: If you do not have this information on hand, log into Vantiv IQ and navigate to Self Service > Search > Express Credentials. If you have trouble accessing this information, contact Vantiv.

  1. Log in to Lightspeed Retail as an administrator using your username and password.
  2. Navigate to Settings > Payment Processing.
  3. Click + Add Payment Gateway.
  4. From the drop-down menu, select Vantiv triPOS. The options for the gateway will now display.
     
  5. Under Assign a Name, enter a name for the gateway.
  6. Under gateway credentials, enter the triPOS credentials you received from Vantiv
     Note: To prevent errors, it is recommended that you copy and paste your credentials into the corresponding fields. Any leading or trailing spaces will cause connection errors. 
  7. If you have a multi-store account, under Select Shops, select all locations that will use the gateway.
  8. Under Security Options, toggle Allow Credits if you want to be able to refund to a present card without an original receipt.
  9. Toggle Allow partial approvals to allow a card with insufficient credit or funds to be charged the maximum available amount remaining on the card. This option allows prepaid cards to be cleared without needing to manually split a payment. For more information, please see our Making a sale with triPOS article. 
  10. Toggle Prevent duplicate sales to prevent two or more transactions of the same dollar amount to be charged to the same card in a 24-hour period. This setting is intended to reduce the risk of charging a customer twice by mistake. 
  11. Under Credit Card Payment Mapping, for each of the credit and debit card types, select how the corresponding card type will appear on invoices and sales reports. For example, if you created a custom Visa payment type, selecting it from the Visa list will mark all Visa sales as Visa. If you want to change the names of cards in Credit Card Payment Mapping, you will need to set up the credit card payment type in Settings > Payment Types, so the Credit/Debit button appears in Lightspeed Retail.
  12. Click Save.

• Configuring the Vantiv Gateway on your iPad

  If you have not already enabled Vantiv as your default gateway in Lightspeed Retail, you will need to configure your payment settings before the payment terminal can be added to your account. You will need to refer to the gateway credentials sent to you by Vantiv. 

  Note: If you do not have this information on hand, log into Vantiv IQ and navigate to Self Service > Search > Express Credentials. If you have trouble accessing this information, contact Vantiv.

  1. Log in to Lightspeed Retail as an administrator using your username and password,
  2. From the Manager tab, tap Settings > Payment Processing.
  3. Tap + Add Payment Gateway.
  4. From the drop-down menu, select Vantiv triPOS. The options for the gateway will now display.
     
  5. Under Assign a Name, enter a name for the gateway.
  6. Under gateway credentials, enter the triPOS credentials you received from Vantiv
     Note: To prevent errors, we recommend that you copy and paste your credentials into the corresponding fields. Any leading or trailing spaces will cause connection errors. 
  7. If you have a multi-store account, under Select Shops, select all locations that will use the gateway.
  8. Under Security Options, toggle Allow credits if you want to be able to refund to a present card without an original receipt.
  9. Toggle Allow partial approvals to allow a card with insufficient credit or funds to be charged the maximum available amount remaining on the card. This option allows prepaid cards to be cleared without needing to manually split a payment. For more information, please see our Making a sale with triPOS article. 
  10. Toggle Prevent duplicate sales to prevent two or more transactions of the same dollar amount to be charged to the same card in a 24-hour period. This setting is intended to reduce the risk of charging a customer twice by mistake. 
  11. Under Credit Card Payment Mapping, for each of the credit and debit card types, select how the corresponding card type will appear on invoices and sales reports. For example, if you created a custom Visa payment type, selecting it from the Visa list will mark all Visa sales as Visa. If you want to change the names of cards in Credit Card Payment Mapping, you will need to set up the credit card payment type in Settings > Payment Types, so the Credit/Debit button appears in Lightspeed Retail.
  12. Tap Save.
  13. Tap Done to return to the manager screen.

Adding the Ingenico iSMP4 to your network

Before the terminal can be added to your Lightspeed Retail account, it needs to be connected to your local network. Once the terminal is plugged into a power source, it will automatically begin a boot-up and update sequence. This process typically takes several minutes. 

Adding an access point

1. On your terminal's keypad, press the F button 5 times to access its Communications Settings.
2. Press F4 (Access Points).
3. Press F1 (New). The terminal will scan for network access.
4. From the list, select your Wi-Fi network.
5. Select WPA/WPA2.
6. Enter your password followed by the green O button. Once the connection is successful, the hostname in the Communications Settings screen will display an IP address.
   NOTE: The terminal's keypad uses multi-tap text entry. For example, pressing the 2 key will cycle through the number 2 and the letters a, b, and c in both lower and upper case. To enter a symbol, press the # key. To erase something you've typed, press the yellow < button.
7. To exit the Communications Settings screen, press the red X button.

Removing an access point

1. On your terminal's keypad, press the F button 5 times to access the Communications Settings screen.
2. Press F4 (Access Points).
3. From the list, press the green O button to select the access point.
4. Press F4 to delete it.
5. To exit the Communications Settings screen, press the red X button.

Adding the terminal to Lightspeed Retail

• Adding the terminal to Lightspeed Retail via the browser

  Lightspeed Retail POS is designed to save all the terminals that you've added to your Vantiv triPOS gateway in a list shared between your computers and iPads. If you use Lightspeed Retail POS on multiple devices, this list helps facilitate future terminal setups. When you use your computer or the Manager tab on your iPad to remove a terminal from your Lightspeed Retail POS, the list updates on all your devices.

  1. From the main menu of your Retail account, click Settings > Payment Processing.
  2. From the Vantiv triPOS gateway you added in the previous section, click + Add a Payment Terminal. The options for the terminal will now display.
  3. Enter a name for the terminal.
  4. Enter the Activation Code displayed on the terminal's white idle screen.
  5. Optionally, enter the terminal's Terminal ID that you received from Vantiv.
  6. Click Save.

• Adding the terminal to Lightspeed Retail via iPad

  Lightspeed Retail POS is designed to save all the terminals that you've added to your Vantiv triPOS gateway in a  list shared between your computers and iPads. If you use Lightspeed Retail POS on multiple devices, this list helps facilitate future terminal setups. When you use your computer or the Manager tab on your iPad to remove a terminal from your Lightspeed Retail POS, the list updates on all your devices.

  1. Navigate to the Profile screen.
  2. Tap Payment Terminal.
  3. Tap Add a payment terminal.
  4. Enter the terminal's Name and tap Next.
  5. Enter the Activation Code displayed on the terminal's white idle screen.
  6. Enter the terminal's Terminal ID (optional) and tap Next.
  7. Once the terminal is successfully paired, tap Done.
  8. From the list of payment terminals, a checkmark appears to the left of the terminal's name to indicate the connection between your iPad and terminal is successful. Your terminal will also display triPOS on its idle screen.

Video instructions

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