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Preparing your iPad for Retail POS (R-Series)

With Retail POS, your iPad will become one of your most used business tools. Before you begin making sales, you’ll need to prepare your iPad by configuring the settings, installing the Retail POS app, and logging in to your Lightspeed account.

Before you begin

Ensure your Retail POS store has been set up, including account configuration and inventory. This setup should be done on a computer for a streamlined experience.

If you’re setting up your iPad for the first time, begin by following the steps in Apple’s setup guide.

What you’ll need

Configuring Wi-Fi and network settings

Connecting to a Wi-Fi network

On your iPad, connect to a secure Wi-Fi network by navigating to Settings > Wi-Fi, and selecting the dedicated Wi-Fi network for your business. Enter the password and click Join.ipad wifi and network settings.png

Configuring network settings

On your iPad, configure network settings by navigating to Settings > Wi-Fi, and tapping the information icon next to your connected network. The recommended options for your Wi-Fi settings are:

  • Auto-join: Enabled.
  • Low data mode: Disabled.
  • Private wi-fi address: Disabled.
  • Limit IP tracking: Disabled.

Manually set up your DNS settings by tapping Configure DNS, and selecting Manual. If there are any DNS server IP addresses listed already, remove them by tapping the red circle beside them. Click + (plus sign) to add the following Google IPv4 addresses:


Then tap Save.

Configuring time and notification settings

Adjusting your timezone

On your iPad, set up the correct timezone for your location by navigating to Settings > General > Date & Time > Set Automatically.ipad date and time settings.png

Adjusting automatic updates and messaging settings

Avoid updates downloading during working hours and interrupting service by navigating to Settings > App Store > Automatic downloads, and toggling off App updates.

For security, update your iPad and Retail POS app to the latest versions when available.  You can also enable automatic updates.

Prevent FaceTime and iMessage notifications from interrupting your sales flow by navigating to Settings > FaceTime, and toggling off FaceTime. Navigate to Settings > Messages, and toggle off iMessage.

Enabling Guided Access

Guided Access is an optional setting that limits your device to a single app and lets you control which features are available during a Guided Access session. This can keep the Retail POS app open during working hours and avoid accidental exiting of the Retail POS app, which disconnects all passive devices connected to the active device.

On your iPad, enable Guided Access by navigating to Settings > Accessibility. Under General, tap Guided Access. Follow the prompts to customize.ipad guided access.jpeg

Installing the Lightspeed Retail POS (R) app

Your employees will be using the Lightspeed Retail POS (R) app to process sales. Using Lightspeed for your business begins with installing the app on your iPad.

  1. Make sure your device is connected to your secure Wi-Fi network and a power source.
  2. Open the App Store and search for Lightspeed Retail POS (X) app.
  3. Submit your Apple credentials to authorize the app download.

Once you’ve finished installing the app, you’re ready to log in with your Lightspeed account, set up your hardware, and set up Lightspeed Payments.

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