With Retail POS, your iPad will become one of your most used business tools. Before you begin making sales, you’ll need to prepare your iPad by configuring the settings, installing the Retail POS app, and logging in to your Lightspeed account.
Before you begin
Ensure your Retail POS store has been set up, including account configuration and inventory. This setup should be done on a computer for a streamlined experience.
If you’re setting up your iPad for the first time, begin by following the steps in Apple’s setup guide.
What you’ll need
- iPad running compatible operating system and browser versions.
- Secure internet connection belonging to your business network.
- Apple ID to download the Retail POS app.
- Login credentials for Retail POS.
Configuring Wi-Fi and network settings
Connecting to a Wi-Fi network
On your iPad, connect to a secure Wi-Fi network by navigating to Settings > Wi-Fi and selecting the dedicated Wi-Fi network for your business. Enter the password and click Join.
Configuring network settings
On your iPad, configure network settings by
- Navigate to Settings > Wi-Fi.
- Tap the information icon next to your connected network.
- Ensure you've set the recommended options for your Wi-Fi settings:
- Auto-join: Enabled.
- Low data mode: Disabled.
- Private wi-fi address: Disabled.
- Limit IP tracking: Disabled.
- (Optional) Make any changes as required.
- Auto-join: Enabled.
- Low data mode: Disabled.
- Private wi-fi address: Disabled.
- Limit IP tracking: Disabled.
To manually set up your DNS settings:
- Tap Configure DNS > select Manual.
- If any DNS server IP addresses are listed, tap the red circle beside them to remove them.
- Click + (plus sign) to add the following Google IPv4 addresses:
- 8.8.8.8
- 8.8.4.4
- Then, tap Save.
Configuring time and notification settings
Adjusting your timezone
On your iPad, set up the correct timezone for your location by navigating to Settings > General > Date & Time > Set Automatically.
Adjusting automatic updates and messaging settings
Avoid downloading updates during working hours and interrupting service by navigating to Settings > App Store > Automatic downloads, and toggling off App updates.
For security, update your iPad and Retail POS app to the latest versions when available. You can also enable automatic updates.
Prevent FaceTime and iMessage notifications from interrupting your sales flow by navigating to Settings > FaceTime, and toggling off FaceTime. Navigate to Settings > Messages, and toggle off iMessage.
Enabling Guided Access
Guided Access is an optional setting that limits your device to a single app and lets you control which features are available during a Guided Access session. This can keep the Retail POS app open during working hours and avoid accidental exiting of the Retail POS app, which disconnects all passive devices connected to the active device.
On your iPad, enable Guided Access by navigating to Settings > Accessibility. Under General, tap Guided Access. Follow the prompts to customize.
Installing the Lightspeed Retail POS (R) app
Your iPad must be running iOS 14.5 or higher, and the Retail (R) app must be version 3.15.10 or higher. For optimal performance, stay up to date with the latest versions of your operating system and apps.
Your employees will be using the Lightspeed Retail POS (R) app to process sales. Using Lightspeed for your business begins with installing the app on your iPad.
To install the Lightspeed Retail POS (R) app:
- Make sure your device is connected to your secure Wi-Fi network and a power source.
- Open the App Store on your device.
- Search for the Lightspeed Retail POS (R) app.
- Tap Get.
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If you see an age-related restriction or verification screen and you're prompted to confirm your age, follow the instructions in the App Store settings. If you still can't access the app, contact Lightspeed Support.
Age verification is legally required in some regions to access Lightspeed mobile applications. You must verify your age through the App Store or Google Play Store. Access is restricted for users under the legal age in their region.
- Submit your Apple credentials to authorize the app download.
Once you’ve finished installing the app, you’re ready to log in with your Lightspeed account, set up your hardware, and set up Lightspeed Payments.
If you can't access the app, contact Lightspeed Support.