Hi. How can we help?

Search

Information synced between Retail POS (R-Series) and eCom (C-Series)

What information is synced between Retail POS and eCom?

The following product information is synced to eCom:

  • Item Description (Retail POS) > Title (eCom)
  • Item Description (Retail POS) > Full Title (eCom)
  • Default Price (Retail POS) > Price (eCom)
  • in-Stock (Retail POS) > Quantity (eCom)
  • Category (Retail POS) > Category (eCom)
  • Images (Retail POS) > Images (eCom)
  • Brand (Retail POS) > Brand (eCom)
  • UPC (Retail POS) > Barcode (eCom)
  • EAN (Retail POS) > Barcode (eCom) (if UPC is blank)
  • Manufacturer SKU (Retail POS) > SKU (eCom)
  • Custom SKU (Retail POS) > Article Code (eCom)

The following item properties are not synced to eCom:

  • Product ID
  • Cost
  • Product Custom Fields
  • Pricing Levels (other than Online)
  • Tags
  • Vendors

Where do I create products?

Once integrated, new products should only be created in Retail POS. Data sync only works from Retail POS to eCom, except for sales transactions from eCom, which are pushed back to Retail POS and inventory levels adjusted accordingly.

How do product pricing levels work?

The pricing level used by eCom is the Default pricing level rather than the pricing level associated with the Retail POS store being used for eCom.

If an Online pricing level is specified for a product, then this specified pricing level is used instead of the Default pricing level. If the Online pricing level is $0, the Default pricing level is used.

When connected to Retail POS, the product variant's price can only be modified in Retail POS. To show a strike-through price for a variant, you can enter an old price in eCom.

How do I add brand names?

When you create brands in your Retail POS account, they are pushed to your eCom store. The following rules apply when entering a name:

  • Brand names must contain a maximum of 255 characters.
  • UTF-8 characters are supported.
  • When adding a brand, Retail POS does a case insensitive search of the name to avoid duplicates (e.g. If Lightspeed already exists, LIGHTSPEED or lightspeed can't be added).
  • Leading and trailing whitespace in a brand name are removed.

These rules are designed to avoid duplicate names, prevent formatting errors and ensure consistency between Retail POS and eCom.

Was this article helpful?

0 out of 0 found this helpful