Important considerations about product information in Lightspeed Retail

This topic highlights what is and isn't transferred to your eCom store (inventory) from Lightspeed Retail, and also some considerations you'll need to take into account before installing Lightspeed eCom.

What is and isn't transferred to eCom from Retail

The following product information is transferred to eCom.

Retail Item Property

eCom Product equivalent
Item Description Product Title
Default Price Price
in-Stock Quantity
Category Category
Images Images
Manufacturer Brand
UPC Barcode
EAN Barcode
(ONLY in the event that the UPC field for the item in Lightspeed Retail is blank.)
Manufacturer SKU SKU
Custom SKU Article Code

The following item properties are not uploaded to eCom.

Retail Item Property
Product IDs
Product Custom Fields
Pricing levels other than Online

Create products in Retail

Once integrated, product creation is performed in Retail only. This is because omnichannel pushes new product data in one direction only, from Retail to eCom.

NOTE: Sales transactions from eCom, however, are pushed back to Retail and inventory levels are adjusted accordingly.

Additional Resources

If you are not familiar with how to create items in Retail, refer to the following Retail help articles:

Product pricing level

  • The pricing level used by eCom is the Default pricing level rather than the pricing level associated with the Retail store being used for eCom.
  • If an Online pricing level is specified for a product, then this specified pricing level is used instead of the Default pricing level. If the Online pricing level is $0, the Default pricing level is used.
  • When connected to Retail, the product variant's price can only be modified in Retail. If a merchant wishes to show a strike through price for a variant, they can enter an old price in eCom.

Manufacturer names

Manufacturers are uploaded to eCom as brands. Before integrating your Retail with your eCom, review your manufacturer names for duplicates as they will all push to eCom as brand names.

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