Merchants using Lightspeed Payments with the Smart Terminal (WisePOS E) can enable tipping directly on the terminal screen, streamlining the checkout process and creating a seamless customer experience.

Enabling tips

Terminal tipping can be enabled through your Settings in Retail POS (R-Series).

1. From the main menu, navigate to Settings > Tipping.

   

2. Click the toggle to enable Tipping.

   

3. Under Hardware & Tipping Options, select Payment terminal.

   This option is only available with the Smart Terminal (WisePOS E). Learn more about tipping on the Customer Facing Display in Configuring tipping settings.

Customizing tipping options

You can add suggested tip amounts for customers to select from when making a payment. By default, customers also have the option to select Custom or No tip on the payment terminal.

1. After selecting Payment terminal under Hardware & Tipping Options, you can Suggest tips as a Percentage (%) or Fixed amount.
2. Enter your suggested tipping amounts in the Suggestion boxes.

   

3. Click Save to save your tipping settings.

All relevant reports will include tipping data, as the terminal will populate information back into Retail POS.

Disabling tipping on individual registers

If you want to add tipping options to some registers but not all, you can edit tipping option at a per-register level after enabling it in Settings. 

1. Turn on tipping following the instructions in Enabling tips.
2. Navigate to Settings > Locations.
3. Click Customize beside the location.
4. Click on the Registers tab.
5. Toggle the Tipping checkbox off to remove tipping options from that register.