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Tipping with Lightspeed Payments

Merchants using Lightspeed Payments with a supported payment terminal (Smart Terminal) can enable tipping directly on the terminal screen for a more streamlined checkout experience.

Tipping via the terminal is only available on the Smart Terminal (WisePOS E) and Retail POS running the most current iOS or desktop OS versions.

Enabling tips

Tipping on the terminal can be enabled through your settings in Retail POS. Tip settings can only be configured by Admin users.

To enable tipping on the terminal:

  1. Navigate to Settings > Tipping.

    Settings page with Tipping highlighted

  2. Toggle on Tipping.

    Tipping toggled on

Configuring tipping options

  1. On the Tipping page in the Tipping > Hardware & Tipping Options section, choose Payment terminal to show tipping options at the terminal for the current location.

    Payment terminal tipping option selected

    Customer-Facing Display options can be configured per register in Settings > Locations.

  2. In the Tip Options section, choose if tips will be displayed as a Percentage (%) or Fixed amount.

    Suggested tips as with percentage (%) selected

  3. Select whether tipping percentages are calculated After Tax or Before Tax. This setting will apply to all locations.

    Some regions require tipping to be calculated on pre-tax amounts. For a full list of regulations, contact your local regulators.

  4. Enter the tip options that will display to customers on the tip screen. Customers will also have the option to select Custom or No tip.

    Tip options section with three fields to fill

  5. Click Save.

The Smart Terminal (WisePOS E) receives new or updated configurations when it connects to your POS application and can take up to five minutes to receive new or updated configurations.

Reporting on tips

To report on tips, navigate to the Reports page.

The Totals report displays sale details at a glance. Tips can be viewed on the Tips column in the sales table and the total tips at the bottom of the table. Click the sale ID to view specific sale information.

Totals report

View sales and tips by location in the Grouped Sales Totals > Location report.

Sales by Location report

To view tips by employee, view the Tips by Employee report.

What's next?

Accepting tips during a sale

Process sales with tips, reassign tips, and refund tips.

Learn more

Viewing total sales revenue

Learn more about the Totals report.

Learn more

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