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Logging in and out of Lightspeed Retail (R-Series)

Retail POS is where you build and manage your store. You can sell, manage inventory, add users, generate reports and so much more. Learn how to log into and out of your Retail account, either on your desktop or through the Retail POS app on iOS.

Logging into Retail POS

  • Logging into Retail POS on desktop

    Before you can start your business day, you need to log in to your Lightspeed Retail account.

    1. On your computer, open your browser and navigate to the Retail POS login screen at https://www.lightspeedapp.com/.
    2. Enter your username and password.Retail POS login screen with username and password fields highlighted.
    3. Click Sign in.Retail POS login screen with sign in button highlighted.

    Merchants who have enabled multi-factor authentication (MFA) will be prompted to enter an authentication code generated by the registered authentication app. For more information about logging in with MFA, refer to our Multi-factor authentication article.MFA log in page with fields to enter the code generated by the authenticator app.

  • Logging into Retail POS on iPad

    Before starting to sell and logging in to the Retail POS app, it's important to prepare your iOS device. Once installed on your device, get ready to log in to the app with these steps:

    1. Open the Retail POS app.
    2. Enter your username and password.
    3. Tap Sign In.Retail POS app login screen.

Logging out of Retail POS

  • Logging out of Retail POS on desktop

    To switch users throughout the sales day or to sign out of a manager account, follow these steps:

    1. Click the employee name in the sidebar.
    2. Click Sign out.Side navigation with employee name clicked showing the sign out option.
  • Logging out of Retail POS on iPad

    To switch users throughout the sales day or to sign out of a manager account, follow these steps:

    1. On the user screen, tap Support and data.Retail POS app user page with support and data button highlighted.
    2. Tap Sign out.Support and data menu with sign out option.

Logging in and out of Retail POS (R-Series) FAQ

  • Our Support team is able to confirm the primary email address associated with your Lightspeed Retail account after you have successfully passed an identity check. If you no longer have access to your primary email address, contact the Billing support team for assistance:

    • Netherlands: billing.nl@lightspeedhq.com
    • Belgium: billing.be@lightspeedhq.com
    • Germany, Austria and Switzerland: billing.dach@lightspeedhq.com
    • Switzerland: billing.ch@lightspeedhq.com
    • France: billing.fr@lightspeedhq.com
    • United Kingdom: billing.uk@lightspeedhq.co.uk
    • North America: billing@lightspeedhq.com
  • Resetting your password on desktop

    1. Click on the employee name in the side bar.
    2. Click Employee settings > Change password.
    3. Enter your current password and the new password.
    4. Click Change password.

    Resetting your password on iPad

    1. Log out of Retail POS app.
    2. Click Recover password.
    3. Enter your email address and click Reset password. You will receive an email with a reset link.
    4. Click the reset link in the email and follow the instructions to reset your password.
  • You can update login credentials for your employees by logging in as the primary account user and navigating to Settings > Employee setup. Click on an employee profile and navigate to Sign in. Here you can reset the password or PIN for your employee.Employee page with fields to reset password and PIN.

  • If you're having difficulty logging into your account using multi-factor authentication (MFA) and an authentication code is required to complete the login process, refer to the Using recovery codes with MFA section of our Setting up and managing multi-factor authentication article.

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