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Contacting Retail Support

Finding answers in the Help Center

The Lightspeed Retail (R-Series) Help Center is the hub of knowledge for all things Retail POS (and where you are reading this article). You can search for specific articles, browse topics, and learn about new features all from within the Help Center.

For information on how to make the most of the Help Center, refer to our Using the Lightspeed Retail (R-Series) Help Center article.

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If your query is a little more complicated and you can't find the answers you need on the Help Center, our Retail Support team is here to assist you. Use the channels below to contact us.

Live chat with Retail Support

Start a chat with one of our Support agents directly from the help center by clicking Contact us at the top-right of the screen or the Chat icon at the bottom-right of the screen.

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You can also chat from within your Lightspeed Retail account by signing in on a web browser, clicking Help at the bottom-left of the main menu and then clicking the Contact Support to open the chat window.

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Chat hours by language
  Days of week GMT-5 GMT-8 GMT+1
English* Every day 24/7 24/7 24/7
Dutch Monday - Friday 3:00 AM - 11:00 AM 12:00 AM - 8:00 AM 9:00 AM - 5:00 PM

*Chat support for accounts with both R-Series and E-Series is available in-app from Monday to Friday at all hours.

See options below for additional language support.

Get help by phone

Call us to modify your subscription, speak to Support or another department, or inquire about billing, invoices, or contracts.

Before your call, prepare:

  • Your business information
  • Summary of the issue or situation
  • Access to the product or hardware

Before connecting to a representative, you’ll need to select the relevant department for your call:

Sales

The Sales department can assist you with any questions about additional features and services. If you’re an existing customer, you can also reach out to your Sales representative directly.

Support & Billing

The Support department can assist with features and functionality, troubleshooting for hardware, integrations*, and reporting, and Billing inquires for your Lightspeed account, like increasing registers or updating payment information.

*Some issues require relevant partner/department involvement and may take additional time to resolve.

Phone numbers by region
North America (toll-free)
866-932-1801
United Kingdom
44 20 3695 9599
Australia
61 2 8488 3146
Quebec (toll-free)
855-300-7108
Netherlands
31 (0) 20 820 2391
Singapore
65 3163 1874
Montreal
514-907-1801
Belgium
32 9 298 02 73
Other countries
514-907-1801
Phone hours by language
  Days of week GMT-5 GMT-8 GMT+1
English* Every day 3:00 AM - 10:00 PM 12:00 AM - 7:00 PM 9:00 AM - 4:00 AM
French Every day 9:00 AM - 5:00 PM 6:00 AM - 2:00 PM 3:00 PM - 11:00 PM
Dutch Monday - Friday 3:00 AM - 11:00 AM 12:00 AM - 8:00 AM 9:00 AM - 5:00 PM

*Phone support for accounts with both R-Series and E-Series is only available Monday to Friday, 9:00 AM - 5:00 PM EST.

If you wish to make a data privacy request, please complete the online form linked in our Privacy Policy.

 

 

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