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Navigating between your Retail POS (R-Series) account and eCom (C-Series) Back Office

Our omnichannel solution consists of the powerful combination of Lightspeed Retail and Lightspeed eCom that allows you to sell both online and in-store. Although we want to continue embracing the opportunities that their differences bring, we've incorporated similarities in their design and shortcuts in the navigation between the two interfaces to bring you a seamless omnichannel experience.

Once you've created your eCom user account, you can navigate between your Retail account and eCom back office by clicking:

  • the eCom or Retail POS buttons in the main menu.
  • the Manage Online Details or the View in Online Store when managing an item.
  • the Online Order button inside the Details section of your transactions.

For more information:

  • on managing and viewing eCom products from Retail, please click here.
  • on viewing eCom sales reports in Retail, please click here.

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