Managing and viewing eCom products from Retail

Omnichannel retail refers to the seamless integration of your Lightspeed Retail account and eCom store. Part of this seamless omnichannel experience is being able to quickly and easily perform the following actions directly from your Retail account:

  • managing your eCom products' online details
  • viewing your eCom products in your online store

These two actions are controlled by two buttons in the Details section of your items:

  • Manage Online Details: While some of your eCom product details are controlled from your Retail account, using this button to directly access your product's online details is efficient and helpful in instances where a detail is controlled from your eCom back office. An example of a product detail that is managed from your eCom back office would be the Visible drop-down that controls if your product is visible to customers in your online store.

    NOTE: For this button to be available, check your Retail item's Publish to eCom checkbox and click Save Changes. Also, if your Retail and eCom login credentials aren't the same, you will need to log into your eCom back office before being relayed to your product's online details. In the event that your Retail item needs more time to publish to your eCom back office, you will be greeted with the following message: The product cannot be found at the moment. Please try again shortly.

  • View in Online Store: As you are managing the online details of your product, you can use this button to view your product in your online store and make sure it is displaying to your customers as intended. 

    NOTE: For this button to be available and functional, check your Retail item's Publish to eCom checkbox and click Save Changes. Using the Manage Online Details button, select Always Visible or Visible when in stock from the Visible drop-down of your product's online details. Also, if your Retail and eCom login credentials aren't the same, you will need to log into your eCom back office before viewing your product in your online store.

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