Setting up payment processing with Vantiv (Dejavoo Z9/Z11 terminal - US)

Feature Disclaimer: If you would like to use the Vantiv integration with Lightspeed Retail, please contact Lightspeed Support. They will enable the feature in your account and can answer any questions regarding your gateway setup.

This article explains how to configure Vantiv as a payment gateway in Lightspeed Retail and set up an EMV-enabled Dejavoo Z9 or Z11 payment terminal for use with Vantiv.

Please note the following when using Vantiv with Lightspeed Retail on your computer:

The main setup steps are:

  1. Obtain your POS credentials from Vantiv
  2. Connect the Dejavoo Z9 or Z11 terminal to your network
  3. Set Vantiv as the payment gateway in Lightspeed Retail
  4. Add the Dejavoo Z9/Z11 as the payment terminal in Lightspeed Retail

You may need to carry out these additional configuration steps on your Dejavoo Z9/Z11 terminal in events where:

  • you need to transmit all authorization codes for approved credit and debit transactions to Vantiv for sorting and forwarding to the issuing banks. This is helpful if you prefer to not use Vantiv's default time-initiated batching to meet your business needs. See Settling daily batches.
  • you experience a loss of connectivity between the terminal and Lightspeed Retail. See Standalone mode.
  • the terminal is unable to communicate with Vantiv. See Store and Forward mode.
  • you need to manually enter a customer's credit card information during transaction processing. See Manual input mode.

1. Obtain your POS credentials from Vantiv

To configure Vantiv as a payment gateway in Lightspeed Retail, you need to obtain your POS credentials from Vantiv. Your credentials would have been sent to you by Vantiv with your Welcome kit. If you don't have this information on hand, please contact Vantiv.

POS credentials in your Vantiv Welcome kit
Merchant Number
Web Service Password
Hosted Checkout (Manual Entry Terminal) ID
Hosted Checkout Password
Merchant ID

2. Connect the Dejavoo Z9 or Z11 terminal to your network

The Dejavoo Z9 connects to Vantiv using a Wi-Fi connection, while the Z11 connects via Ethernet.

Connecting the Dejavoo Z9 to your Wi-Fi network

  1. Power on the terminal by pressing the Up arrow key on the bottom-left corner of the keypad.
  2. When the terminal finishes initializing, press the green OK button on the keypad to access the terminal's Core Menu.
  3. When prompted, enter the terminal's password using the keypad and press OK.

    NOTE: The terminal’s factory default password is 1 2 3 4.

  4. Using your fingertip tap Utility. You may be prompted to enter the password again to access the Utility menu.
  5. Tap Communications > Local Parms. > Scan Network.
  6. The terminal scans for wireless access points and lists them. When your access point displays, tap it.

    NOTE: If you are connecting to your iPhone's Personal Hotspot with Wi-Fi, ensure that your iPhone's name only contains letters, numbers and spaces. Special characters are not supported. To change your iPhone's name, refer to this Apple article.

  7. Tap Configure > Set Password.
  8. Enter your WLAN key using the keypad.

    NOTE: To scroll through upper- and lower-case letters for a given key on the numeric keypad, continue pressing the corresponding key until you see the relevant case. For example, to enter a lowercase b, press the 2 key on the keypad sequentially until you see b displayed on-screen: 2-> A -> B -> C -> a -> b. To enter a special character or symbol, tap the keyboard icon on the terminal screen and then, tap the character you want.

  9. Press OK. The terminal displays a confirmation once it's connected to the WLAN.

Connecting the Dejavoo Z11 to your LAN via Ethernet

  1. Power on the terminal by pressing the Up arrow key on the bottom-left corner of the keypad.
  2. Connect the terminal's Ethernet cable into the network port on the bottom of the terminal (identified as LAN port).
  3. Connect the other end of the cable to a spare port on your network device (modem, router or switch). 

    NOTE: You must connect the Z11 terminal to the same local area network as the computer(s) on which you use Lightspeed Retail. 

  4. By default, your network assigns a dynamic IP address to the terminal. If you need the terminal to use a static IP address, you need to manually configure your network settings: 
    1. Press the green OK button on the keypad to access the terminal's Core Menu.
    2. When prompted, enter the terminal's password using the keypad and press OK.

      NOTE: The terminal’s factory default password is 1 2 3 4.

    3. Using your fingertip tap Utility. You may be prompted to enter the password again to access the Utility menu.
    4. Tap Communications > Local Parms. > Ethernet > Static Parms.
    5. Configure a static IP address for the terminal, as well as the Netmask, Gateway and DNS.

3. Set Vantiv as the payment gateway in Lightspeed Retail

  1. From the main menu, click Settings > Payment Processing.

  2. Click Add a Payment Gateway.

  3. You are then prompted to select a gateway. Select Vantiv from the Gateway drop down list. The options for the gateway type display.

  4. Enter the POS credentials you received from Vantiv (see 1. Obtain your POS credentials from Vantiv):
    1. Under Gateway Credentials, enter your: 
      • Merchant Number
      • Web Service Password
      • Hosted Checkout ID
      • Hosted Checkout Password.
    2. Under Receipt Details, enter your Merchant ID.
  5. If you have a multi-store account, under Select Shops, select all the stores that you want to apply the gateway to.
  6. Under Security Options, enable Allow Credits if you want to be able to make a refund to a credit or debit card if a customer doesn't have a sales invoice.

    NOTE: When you do this type of refund, you must swipe the card for the refund to take effect. Manually entering credit or debit card numbers is not supported.

  7. Under Credit Card Payment Mapping, for each of the credit and debit card types, select how the corresponding card type will appear on invoices and sales reports. For example, if you created a custom Visa payment type, selecting it from the Visa list will mark all Visa sales as Visa. If you want to change the names for cards in Credit Card Payment Mapping, you have to have set up the credit card payment type in Settings > Payment Types, so the Credit/Debit button appears in Lightspeed Retail.
  8. Click Save.

4. Add the Dejavoo Z9/Z11 as the payment terminal in Lightspeed Retail

  1. Power on the terminal by pressing the Up arrow key on the bottom-left corner of the keypad.
  2. On the Payment Processing page (Main Menu > Settings > Payment Processing), click Add a Payment Terminal for the Vantiv gateway you added in the previous step.

  3. The options for the terminal display. Enter a name for the terminal.

  4. Enter the terminal's serial number. The serial number for your Dejavoo Z9/Z11 can be found on the back of the unit. It consists of 12 numeric digits and typically starts with "11"; for example: S/N: 118800006241.
  5. Click Test Connection and Save. Lightspeed Retail verifies connectivity to the terminal and displays Connected! once the connection is established. 

    You are now ready to process payments through Vantiv. To do a test transaction and learn how to view your payment details, see our Configuring payment processing article.

Sharing the Dejavoo Z9/Z11 between your devices

Lightspeed Retail is also designed to save all the terminals that you have paired to your Vantiv gateway in a shared list between your computers and iPads. This facilitates terminal setups in the future if you use Lightspeed Retail on multiple devices. If terminals are removed from your Lightspeed Retail account using your computers or the Retail Manager mode on your iPads, the list is updated on all your devices.

Payment terminal list on a computer:

Screen_Shot_2017-03-07_at_12.18.53_AM.png 

Payment terminal list on an iPad: 

terminalsave.png

Have more questions? Submit a request