Having images in your eCom store can help customers better understand your product offers and help increase likelihood of purchase. In Retail POS and eCom you can curate up to 12 image per product. Your theme has recommended dimensions for product images and you can crop and resize images as needed.

eCom image and platform limits:

• Up to 12 images.
• Only use letters and numbers (no special characters) in file names.
• Use Firefox or Chrome to upload.

Uploading images

New product images uploaded to Retail POS are synced to eCom. Changes to item images in Retail POS are pushed to their corresponding products in eCom. Updates in Retail POS do not update the images that have been deleted in eCom.

To upload images automatically, in Retail POS, add images to items marked with Publish to eCom. Learn more about Publishing items in eCom (C-Series).

You can also upload images directly to products in your eCom Back Office, without uploading them to your Retail account, but they will not be synced to Retail POS. Changes to product images in eCom are also not synced in Retail POS.

Matrix images

Assign images you've added to matrix items to their corresponding variants in eCom. Images uploaded to eCom will be unassigned. This means your customers will not see the image change when they select a different variant.

For example, if you have a matrix with a blue and a black coloured t-shirts and 2 sizes, you would have 4 variants. You need to assign the red images to the red variants and the black images to the black variants.

For instructions on assigning images to variants, check out Making images correspond to product variants.