2 d. Adding product images

As an eCom store, its important to add images to optimize the presentation of your product range to your customers. This is especially true for matrix items as your customers will be able to see what each of your eCom variants look like before purchasing. You can curate up to 12 image per item/product in Retail and eCom.

In order to maintain consistency between your Retail account and eCom store, we recommend adding item images from your Retail account. Once added, your item images will be automatically pushed to your eCom products.

As for your matrix items, these types of items push to eCom as variants of an eCom product. With that being said, images added to your matrix items in Retail will not push to its corresponding variant in eCom. Instead, they will push to the eCom product. For this reason, if you want your eCom variants to have a corresponding image, we recommend adding them to your variants from your eCom back office rather than your Retail account. You can curate 1 image per variant in eCom.

Once you've added all your images, you are ready to see what all your 10 products with content and images will look like to the customers that will visit your online store. For a refresher on how to do so, review our 2 b. Managing and viewing eCom products from Retail and eCom article. See something you want to change? No worries! Now that you know how to manage and view your eCom products, keep tweaking them until your absolutely satisfied.

Requirements and optimal choices for image files

  • Image quantity: up to 12 images.
  • File type: .png, .jpeg or .jpg as they will upload and load the quickest.
  • File size: 8mb as anything larger will fail.
  • File name: only use letters and numbers, no special characters.
  • Browser: use Firefox or Chrome.

Instructions

To add images to Retail items:

  1. From you Retail account's Main Menu, select Inventory.
  2. Click one of the items you selected to publish to your eCom store.
  3. In the Details tab, click + Add Images > Browse files.
  4. Select an image (or a range of images) you want to upload.
  5. Click Open and Save Changes

    NOTE: Instead of steps 3-5, you can click + Add Images and drag and drop your images.

    For more information on the topic, please see our Adding images to items article.

To add images to your eCom variants:

  1. From you Retail account's Main Menu, select Inventory.
  2. Click one of the items you selected to publish to your eCom store.
  3. Click the Manage Online Details button.
  4. From your eCom backoffice, in the INVENTORY & VARIANTS section, click the image placeholder [+] button to the left of the variant to specify the correct image.

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  5. Select and image and click Save

    For more information on the topic, please see our Creating product variants (product sets) article. 

What's next?

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