After you complete your eCom (E-Series) registration, your inventory is automatically synced from your Retail POS to your eCom (E-Series) dashboard.

The number of products you can upload depends on your plan.

• Venture plan members can sync up to 100 products.
• Business plan members can sync up to 2,500 products.
• Unlimited plan members can sync an unlimited number of products.
  • While the number of products is unlimited, if you upload 70,000 products, you’ll need to contact Lightspeed Support before adding more products.

Products and product variants are counted individually. For example, if you sell a jacket that is available in three sizes and two colors, then eCom (E-Series) will consider them as six individual products.

Archiving a product in Retail POS will remove it from eCom (E-Series). This will cause all product information in eCom (E-Series) to be lost.

Product information that syncs between Retail POS and eCom (E-Series)

The product sync between Retail POS and the eCom (E-Series) is bi-directional. Product information edited on either platform will sync through to the other.

Syncing equivalents

*Images only sync one-way from Retail POS to eCom (E-Series) and must be managed in Retail POS. Adding images to products in eCom (E-Series) will result in differing images and will automatically be overridden when updated in Retail POS.

**CBE waste recycling fee only syncs for simple products. For matrix products, you must set up the fee both in Retail POS and in eCom.

Product information that does not sync between Retail POS and eCom (E-Series)

Item tags, vendor information, and inventory defaults, such as vendor, reorder points, and desired inventory levels, do not sync from Retail POS to eCom (E-Series) and must be manually added and managed in eCom (E-Series). 

Locating synced products

To locate your synced products in your eCom (E-Series) dashboard from Retail POS:

1. In Retail POS, click on the Retail (R-Series) drop-down.

   

2. Select eCom (E-Series).

3. On your eCom (E-Series) dashboard, navigate to Catalog > Products.

   

Enabling synced products

By default, items synced from your Retail POS inventory are disabled in your eCom (E-Series) dashboard, so your products need to be enabled before they will appear online. The ability to enable or disable products on your eCom (E-Series) dashboard is useful if you sell products in-store that you don’t sell online.

To enable a single product, click the Disabled toggle. It will turn green and say Enabled, meaning the product is enabled on your eCom storefront.

To enable multiple products at a time:

1. Select the checkboxes next to your products.

   

2. Click Mass Update.

3. Hover over Enable or Disable, then select Enable Selected.

   

A pop-up will appear showing that your products have been enabled.

Syncing product prices

By default, your Retail POS assigns a product’s default retail price as its online price. However, if your product has a different in-store price, you can:

• Manually change the Online product price in your Retail POS. This Online price will then sync to your eCom dashboard, without changing the default Retail POS price.
• Change the price in eCom (E-Series). The updated price will sync back to the Online price in Retail POS.

Syncing product images

Product images sync from Retail POS to eCom (E-Series), but not from eCom (E-Series) to Retail POS. This means any product image changes in eCom (E-Series) will not carry through to Retail POS. There are some important differences between using product images in Retail POS and in eCom (E-Series):

• A simple product in your Retail POS can have 12 images assigned to it. A simple product in eCom (E-Series) can have an unlimited number of images assigned to the main product. 
• A matrix product in Retail POS can have 12 images assigned to each variant, and 12 images assigned to the “Matrix Master” product. A variation in eCom (E-Series) can only have one image assigned to the product, chosen from the “unlimited” images attached to the parent product.

Syncing the CBE waste recycling fee

For simple products, covered Battery Embedded (CBE) Waste Recycling Fee collection from Californian customers syncs both from Retail POS to eCom (E-Series) and from eCom to Retail POS:

• In Retail POS, you set up CBE recycling fee collection using item fees. When the covered-battery-embedded tag is added to a product, CBE recycling fee collection is automatically enabled for this product in eCom (E-Series) after the sync.
• In eCom (E-Series), you activate CBE recycling fee collection in your online store, then enable fee collection for individual products. After the sync, the covered-battery-embedded tag is assigned to each of such products. You can then continue with the CBE recycling fee setup right from the Retail POS using item fees.

For matrix products, CBE waste recycling fee settings do not sync. You must set up the fee in both Retail POS and eCom.

Learn more about collecting CBE recycling fee in eCom (E-Series) →

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