You can locate a sale without the customer or the receipt using the Totals report. First, gather these transaction details from your customer and employees:

• The approximate position in the series of transactions. For example, the first transaction of the day.
• The date and time the sale took place. For example, around 11 AM.
• The price of the order. For example, the total was approximately $40.

With this information:

1. Navigate to Reports > Totals.

   

2. Set the date range.

   

3. Click Search.

   

4. Identify a transaction that matches. It might help if you:

   • Sort by when the sale took place during the day by selecting the ID column header.

     

   • Sort by price by selecting the Total column header.

     

5. When you think you've found the transaction, click the ID number to open the transaction.

   

6. Click Lines.

   

7. Confirm the purchased items are listed under Sale Lines. If not, navigate back to the Totals page and repeat steps 2-4 until you find the purchase.

What's next?