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Processing payments

After starting a sale in Retail POS, you'll need to process a payment to complete the transaction.

Processing card payments

Before connecting Lightspeed Payments to your Retail POS account and processing payments, you must complete an application by navigating to Financial Services > Lightspeed Payments and clicking Activate payments. Once you've set up your Lightspeed Payments hardware and configured your settings, you can process sales using Lightspeed Payments.

If your customer is paying for the entire sale with a credit or debit card:

  1. From the Sales screen, click Payment.

    Sales screen with Payment button emphasized.

  2. Click Max next to CREDIT CARD or DEBIT CARD.

    Sales screen with Payment section visible and Credit Card and Debit Card sections emphasized.

  3. Click Finish Sale to process the card at the terminal. Your customer may need to select options using the terminal.

    Payment processing screen.

  4. If the payment is successful, the sale will complete automatically.

Debit credit cards like Visa Debit or Mastercard Debit are compatible, provided your customer selects Credit on the payment terminal as the payment method.

If your customer's card has insufficient credit or funds to cover the payment, Retail POS will partially approve the payment and charge the maximum available amount on the card if Allow Partial Approvals is enabled in your Lightspeed Payments gateway settings. This is also true for card payments with Quick Pay. Then click Back to Sale, and your customer can pay for the balance with a different payment type, or remove the credit or debit card payment and use a different payment type.

Setting up card payments with multiple terminals

If a physical setup uses multiple terminals, Retail POS selects the most recently-used device by default. If you have multiple payment terminals and use Lightspeed Payments, you can switch during a transaction by clicking Change terminal.

You can also choose to have Retail POS prompt the user for a terminal selection in each transaction. To change the default workflow to the Terminal selection drop down:

  1. Navigate to Settings > General options.
  2. Under Register, choose Select terminal before each transaction.
  3. Click Save changes.

Now when you process transactions, you'll be prompted choose an option from the Terminal drop down in the Card paymentwindow.

Processing cash payments

If your customer is paying for the entire sale in cash:

  1. From the Sales screen, click Payment.

    Sales screen with Payment button emphasized.

  2. Enter the amount of cash your customer has handed you by clicking the cash denomination buttons, typing the amount into the CASH field, or clicking Max.

    Sales screen with Payment section visible and Cash options emphasized.

    • The Balance amount indicates whether you need additional cash from your customer.

      Sales screen with Balance emphasized.

    • The CHANGE amount will display if you owe your customer change.

      Sales screen with Change amount emphasized.

  3. Click Finish Sale.

    Sales screen with Finish Sale button emphasized.

Processing split payments

If your customer wants to use a combination of payment types, you can accept partial payments to split the sale amount across multiple payment types:

  1. From the Sales screen, click Payment.

    Sales screen with Payment button emphasized.

  2. Enter the amount for each payment type until the Balance is 0.

    Sales screen with Payment section emphasized, showing payment amounts split across multiple methods.

  3. Click Finish Sale.

    Sales screen with Finish Sale button emphasized.

Printing or emailing the receipt

Once the sale processes, you can select Print Receipt, Print Gift Receipt, or Email Receipt.

Finished transaction screen with options to Print Receipt, Print Gift Receipt, Email Receipt, create a New Sale, or Reassign tip.

Cancelling a payment during a sale

If a payment hasn't been processed, you can cancel a payment request during an ongoing sale.

While the sale is processing, click Cancel to cancel the payment.

Payment processing screen with Cancel button visible.

The pop-up will indicate that the payment has been cancelled. Click Close to return to the Sell screen.

Payment cancelled message with options to Close the window or Retry.

Alternatively, tap the X on the POS Smart Terminal.

What's next?

Sending and managing payment links with Lightspeed Payments

Email secure payment links to customers for online payments.

Learn more

Refunding and exchanging

Create full or partial refunds and process exchanges.

Learn more

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