Setting up local delivery options for eCom (E-Series)

Setting up local delivery methods in your eCom store allows you to offer customers in your area efficient and timely shipping options for their online purchases. When you add a local delivery option to your online store, it will be displayed at checkout alongside other shipping options, if applicable.

You can set shipping rules and customize local delivery areas on the map, limit delivery to certain times, offer delivery over a certain order total, adjust fees based on proximity, and specify accepted payment types. You can also connect your local delivery to a relevant outlet to process customer orders, meaning an item needs to be in stock at the customer's local outlet to qualify for local delivery.

Lightspeed does not manage delivery. You will need to manage your local deliveries or work with a delivery service in your area.

Setting up local delivery options for eCom

To create local delivery options for eCom:

In Retail POS, select eCom (E-Series) from the dropdown menu.
At the bottom of the eCom sidebar, click Shipping & Pickup.
Under Add a new shipping or delivery method > Local Delivery, click + Add Delivery.
Select a rate for local delivery, choosing from Free delivery, Conditional free delivery (orders over a certain amount), Flat rate, or Custom rates (charge different fees based on a certain weight or order subtotal).
Enter a Name at checkout that customers will see when checking out.
If you have multiple locations synced to eCom, select an Outlet to be associated with the local delivery method.
Enter the Delivery rates, if applicable. Custom rates can be based on Weight Range only, or Range, subtotal, and weight.
Set delivery zones to specify if there are No limitations (worldwide), Limit by zone on map, Limit by ZIP or postal code, or Limit by country or region.
Limit availability by order subtotal‍ by specifying a minimum order subtotal for orders to qualify for this local delivery method, if applicable.
Set operating hours and toggle on Limit delivery operating hours to set your delivery operating hours. These periods will be taken into account when calculating the nearest delivery date and time at checkout.
You can also set Blackout dates when local delivery will be unavailable.
Allow customers to choose their local delivery date and time by toggling on Ask for delivery date and time at checkout. With date and time slots, you can also set the Delivery time slot length to match your delivery capacity during the business day.
Toggle on Same-day local delivery and set a Cutoff for same-day delivery, if applicable.
Set Order fulfillment time in Days, Hours, or Minutes.
Allow choosing delivery date within the time frame customers are able to schedule their local delivery.
Add a Description for customers to specify details of the delivery method. They will see this information at checkout.
Click Save & Finish.

Limiting local delivery to outlets with stock

If you’ve synced multiple locations to eCom, you can limit your local delivery option by location inventory:

On the Shipping & Pickup page under Settings, click Outlets' availability for pickup, delivery, and shipping options.
Select Available only if products are in stock.
Click Save.

Updating local delivery options

To edit details of a local delivery option you’ve already set up:

Navigate to the Shipping & Pickup page.
Under Current shipping and delivery methods, click the Actions dropdown on the method you’d like to update and click Edit.
From here, you can update:
- Name at checkout
- Outlets associated with this local method
- Delivery rates, zones, and operating hours
- Date and time picker and Same-day delivery options
- Order fulfillment time and future delivery dates availability
- Description for customers
- Minimum order subtotal
Click Save.

Setting payment methods for local delivery

You can enable certain payment methods for local delivery only.

To specify payment methods for local delivery:

In Retail POS, select eCom (E-Series) from the dropdown menu.
At the bottom of the eCom sidebar, click Payment.
Under Current payment methods, click the Actions dropdown > Edit. Alternatively you can scroll down to add a new payment method and follow the setup instructions to add it to your payment method options.
On the edit payment method page, scroll down to Payment method availability based on shipping choice and click Limit availability by shipping method‍.
Under Select shipping methods, click the dropdown and check the box to select your local delivery option, then click Select.

Your Selected shipping method will be updated to include the selected options.
Click Save at the top of the page.