Layaways (or lay-bys) are a great way for your customers to reserve items you have in stock. For example, a customer can simply contact one of your locations to inquire about an item, request to have it put on layaway, and then come in-store to pick it up.

Layaways can also be added through the Lightspeed Retail application programming interface (API).

Creating a layaway

1. Navigate to Sales > Layaway.

   

2. Select the customer.

   

3. Use the Item field to search for the item(s).
   1. If multiple items match your input, click + Add to add the item.
   2. You can select multiple items by clicking in the tickboxes and then clicking + Add Selected.

      

4. Click Payment.

   

5. (Optional) If the customer wants to add a deposit, click Add Deposit.

   

   Enter the deposit amount and click Add.

   

6. Click Finish Sale.

   

Putting items from a sale on layaway

If you've added items to a sale and want to put them on layaway:

1. Add a customer to your sale.
2. Click Layaway All.

   

   (Optional) To add an individual item to a special order, click the item. In the Move To drop-down, select Layaway. Click Save.

   

3. Click OK.
4. Click Payment.

   

5. (Optional) If the customer wants to add a deposit, click Add Deposit.

   

   Enter the deposit amount and click Add.

   

6. Click Finish Sale.

   

Adding payments or deposits to a layaway

1. Navigate to Sales > New Sale.

   

2. Search for a customer's layaways by barcode or customer name.
   • If the customer has a receipt or an account deposit receipt, scan the barcode on the receipt into the Item field.
   • You can also associate a new sale with the customer. The number of items they have on layaway is displayed at the top of the page.
3. Click Layaway.

   

4. Click Payment.

   The payment screen displays the total the customer has on deposit in their account, if any.

   

5. (Optional) If the customer wants to add a deposit, click Add Deposit.

   

   Enter the deposit amount and click Add.

   

6. Click Finish Sale.

   

Completing a layaway

When your customer comes in-store to pick up their layaway, you can complete their transaction.

1. Navigate to Sales > Layaway.

   

2. Select the customer.

   

3. Click Complete next to the item(s) they want to buy.

   You can also select Complete All to select all items.

   

4. You will be navigated back to the Sale tab. Finish out the sale as you would with a typical sale.

   

What's next?