Layaways (or lay-bys) are a great way for your customers to reserve items you have in stock. For example, a customer can simply contact one of your locations to inquire about an item, request to have it put on layaway, and then come in-store to pick it up.
Layaways can also be added through the Lightspeed Retail application programming interface (API).
Creating a layaway
- Navigate to Sales > Layaway.
- Select the customer.
- Use the Item field to search for the item(s).
- If multiple items match your input, click + Add to add the item.
- You can select multiple items by clicking in the tickboxes and then clicking + Add Selected.
- Click Payment.
- (Optional) If the customer wants to add a deposit, click Add Deposit.
Enter the deposit amount and click Add.
- Click Finish Sale.
Putting items from a sale on layaway
If you've added items to a sale and want to put them on layaway:
- Add a customer to your sale.
- Click Layaway All.
(Optional) To add an individual item to a layaway, click the item. In the Move To drop-down, select Layaway. Click Save.
- Click OK.
- Click Payment.
- (Optional) If the customer wants to add a deposit, click Add Deposit.
Enter the deposit amount and click Add.
- Click Finish Sale.
Adding payments or deposits to a layaway
- Navigate to Sales > New Sale.
- Search for a customer's layaways by barcode or customer name.
- If the customer has a receipt or an account deposit receipt, scan the barcode on the receipt into the Item field.
- You can also associate a new sale with the customer. The number of items they have on layaway is displayed at the top of the page.
- Click Layaway.
- Click Payment.
The payment screen displays the total the customer has on deposit in their account, if any.
- (Optional) If the customer wants to add a deposit, click Add Deposit.
Enter the deposit amount and click Add.
- Click Finish Sale.
Completing a layaway
When your customer comes in-store to pick up their layaway, you can complete their transaction.
- Navigate to Sales > Layaway.
- Select the customer.
- Click Complete next to the item(s) they want to buy.
You can also select Complete All to select all items.
- You will be navigated back to the Sale tab. Finish out the sale as you would with a typical sale.