Sales made in eCom are synced to Retail POS once the order is marked as paid, with the exception of eCom sales with the Paid by invoice (available in Europe only) and Bank transfer payment types.
All eCom sales appear within Retail reports under the Retail POS store with which it is connected. Orders can then be managed from the order dashboard.
Managing purchases paid by invoice and Bank transfer
If the payment types Paid by invoice or Bank transfer are used for an eCom order, the orders will be sent to Retail POS even though they aren't marked as paid. This is so stock will be deducted to reflect the eCom order, even though your customer hasn't technically paid for it yet. Once your customer has fulfilled their payment and the eCom order is marked as paid, the order won't be pushed to Retail POS account again to avoid duplicates.
If you'd like your Retail reporting to reflect the official payment type your customer used, find the transaction and adjust the payment type.
What's next?
Viewing eCom (C-Series) sales reports in Retail POS (R-Series)
Glean insights into eCom sales from Retail POS.
Managing shipping, store pickup and pay at pickup in eCom (C-Series)
Handle different fulfillment methods in eCom (C-series).