The Star TSP100IIIW receipt printer connects wirelessly to your network. Your computer or iPad then connects to your printer through your network.

What you need

Star TSP100IIIW receipt printer

Power cable

Paper roll

• Setting up your printer on desktop

  To set up your printer, you first need to install Lightspeed Hub on your computer. Lightspeed Hub is a desktop application that helps you to set up your hardware in fewer steps and guides you through the process. It also connects directly to Lightspeed Retail POS, bringing you a reliable connection to your hardware throughout your business day.

  Once Lightspeed Hub is installed, connecting your printer to your computer with a WLAN connection involves the following steps:

  1. Connect your printer

  Using Wi-Fi Protected Setup™ (WPS) is the easiest way to connect your printer to your router. WPS is a feature that lets you easily connect WPS-supported devices (such as your printer) to your router wirelessly. If your router does not support WPS, you can connect your printer with AP mode. However, this setup is not supported. Instead, we recommend either getting a router that supports WPS or a receipt printer with a different connection type.

  To connect your printer, you simply need its power cable.

  1. Connect the power cable to your printer and an electrical outlet.

     

      

  2. Turn on your printer.

     

  3. On the back of your printer, press and hold the red PAIR button until the blue READY LED light on the front of your printer starts blinking.
  4. On your router, press the (WPS) button.

     Step 3 and 4 need to be done within 30 seconds of each other.

  The READY LED light will be solid once your printer and router are connected.

  2. Insert a paper roll

  1. To open the printer's cover, push the lever on the right-hand side of the cover away from you and lift the cover upwards.
  2. Insert the paper roll in the following orientation. While doing so, make sure the paper roll stays taut and doesn't unroll.

     

  3. Pull the paper out past the cutter at the front of the printer.
  4. Push the cover down to snap the lever shut.

  The printer's IP address will print to confirm it's successfully connected to your network.

  

  3. Connect your printer to Hub

  Before you connect your printer to Hub, make sure your computer is connected to the same network as your printer. For help connecting to your network on your computer, please see the Apple and Windows Help Centers.

  1. On your computer, open Lightspeed Hub.
  2. Under Receipt printer, select Connect.

     You can only connect one printer to Hub at a time. To connect a new printer, select Forget this device to disconnect the printer that's currently connected.

  3. Select Ethernet or Wi-Fi.
  4. Select Search for printers. After a few seconds, your printer will display in the list as Ready. If not, make sure it's connected to a power source and that your computer is connected to the same network as your printer.
  5. Select Connect next to your printer.

     Not sure which is your printer? Select Print test print next to your printer. Otherwise, you can see your printer's serial number on the sticker underneath it.

  Your printer will now display as Ready in both Hub and Retail POS.

  

  4. Print a test receipt

  The fastest way to print a test receipt is under Settings > Locations. Alternatively, you can print the receipt of a completed sale from the Totals report. If you don't have access to settings or reports, you can print a test receipt by making a sale and voiding it afterwards (or asking a manager to).

  1. In Retail POS, go to Settings > Locations.
  2. Select Customize next to your location.
  3. In the submenu, select Receipt Setup.
  4. Select Print Preview.

  

  Your printer will now print a test receipt, confirming it's connected to Retail POS and ready to use.

  

  If you don't want to automatically print receipts after completing a sale or refund, go to Settings > General Options > General. Then, under Printing, select the Disable Receipt Auto Print Prompt checkbox.

• Setting up your printer on iPad

  Connecting your printer to your iPad with a WLAN connection involves the following steps:

  1. Connect your printer

  Using Wi-Fi Protected Setup™ (WPS) is the easiest way to connect your printer to your router. WPS is a feature that lets you easily connect WPS-supported devices (such as your printer) to your router wirelessly. If your router does not support WPS, you can connect your printer with AP mode. However, this setup is not supported. Instead, we recommend either getting a router that supports WPS or a receipt printer with a different connection type.

  To connect your printer, you simply need its power cable.

  1. Connect the power cable to your printer and an electrical outlet.

     

      

  2. Turn on your printer.

     

  3. On the back of your printer, press and hold the red PAIR button until the blue READY LED light on the front of your printer starts blinking.
  4. On your router, press the (WPS) button.

     Step 3 and 4 need to be done within 30 seconds of each other.

  The READY LED light will be solid once your printer and router are connected.

  2. Insert a paper roll

  1. To open the printer's cover, push the lever on the right-hand side of the cover away from you and lift the cover upwards.
  2. Insert the paper roll in the following orientation. While doing so, make sure the paper roll stays taut and doesn't unroll.

     

  3. Pull the paper out past the cutter at the front of the printer.
  4. Push the cover down to snap the lever shut.

  The printer's IP address will print to confirm it's successfully connected to your network.

  

   

  3. Add your printer to Retail POS

  Before you add your printer to Retail POS, make sure your iPad is connected to the same network as your printer.

  Once both your iPad and your printer are on the same network, Retail POS will list all the printers that it finds on your network. This way, you can easily add your printer from the Profile screen. If your printer isn't on the list, however, you can add it manually by entering its IP address.

  Add your printer from a list of printers on your network

  1. On your iPad, open Retail POS.
  2. On the Profile screen, under Devices, tap Receipt printer.

     

  3. Tap Add printer.

     

  4. Under Printers on your network, tap your Star TSP143IIIW printer. It could take a few seconds for your printer to appear.

     

  5. Optionally, enable Automatically print receipt switch if you want receipts to print automatically when you complete a sale or refund. Alternatively, leave it disabled if you want to print receipts manually.
  6. Tap Done. Your printer will display as Connected on the Profile screen.

     

  Add your printer manually

  1. On your iPad, open Retail POS.
  2. On the Profile screen, under Devices, tap Receipt printer.

     

  3. Tap Add printer.

     

  4. Tap Star TSP100 Series

     

  5. Enter your printer's name and IP address and tap Add.

     

  6. Optionally, enable Automatically print receipt switch if you want receipts to print automatically when you complete a sale or refund. Alternatively, leave it disabled if you want to print receipts manually.
  7. Tap Done. Your printer will display as Connected on the Profile screen.

     

  4. Print a test receipt

  1. On the Sales screen, tap a completed sale.
  2. On the Details panel, tap Print receipt > Print receipt.

  

   

  Your printer will now print a test receipt, confirming it's connected to Retail POS and ready to use.

  

What's next

Have a cash drawer? Learn how to connect it to your receipt printer.