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Having trouble finding what you need? Chat directly with our live Support agents by signing in to your Retail POS account on a web browser and clicking Help at the bottom-left of the main menu.
| Days of week | GMT-5 | GMT-8 | GMT+1 | |
| English | Every day | 24/7 | 24/7 | 24/7 |
| Note: Chat support for accounts with both R-Series and E-Series is available in-app from Monday to Friday at all hours. | ||||
| French |
Monday - Friday Saturday - Sunday |
9:00 AM - 6:00 PM 9:00 AM - 5:00 PM |
6:00 AM - 3:00 PM 6:00 AM - 2:00 PM |
3:00 PM - 12:00 AM 3:00 PM - 11:00 PM |
| Dutch | Monday - Friday | 3:00 AM - 11:00 AM | 12:00 AM - 8:00 AM | 9:00 AM - 5:00 PM |
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North America (toll-free)
Quebec (toll-free)
Montreal |
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Other countries |
| Days of week | GMT-5 | GMT-8 | GMT+1 | |
| English | Every day | 24/7 | 24/7 | 24/7 |
| Note: Phone support for accounts with both R-Series and E-Series is only available Monday to Friday, 9:00 AM - 5:00 PM EST. | ||||
| French | Every day | 9:00 AM - 5:00 PM | 6:00 AM - 2:00 PM | 3:00 PM - 11:00 PM |
| Dutch | Monday - Friday | 3:00 AM - 11:00 AM | 12:00 AM - 8:00 AM | 9:00 AM - 5:00 PM |