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Chat

Having trouble finding what you need? Chat directly with our live Support agents by signing in to your Retail POS account on a web browser and clicking Help at the bottom-left of the main menu.

  Days of week GMT-5 GMT-8 GMT+1
English  Everyday 24/7 24/7 24/7
French Monday - Friday
Saturday - Sunday
9:00 AM - 6:00 PM
9:00 AM - 5:00 PM
6:00 AM - 3:00 PM
6:00 AM - 2:00 PM
3:00 PM - 12:00 AM
3:00 PM - 11:00 PM
Dutch Monday - Friday 3:00 AM - 11:00 AM 12:00 AM - 8:00 AM 9:00 AM - 5:00 PM

Email

Having trouble finding what you need? Submit a support request using the button below and an agent will reply as soon as possible.

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Phone

Have an urgent request or prefer to speak over the phone? Call us to talk to a support agent in real-time.

North America (toll-free) 
866-932-1801

Quebec (toll-free) 
855-300-7108

Montreal 
514-907-1801

United Kingdom 
44 20 3695 9599

Netherlands 
31 (0) 20 820 2391

Belgium 
32 9 298 02 73

Australia 
61 2 8488 3146

Singapore 
65 3163 1874

Other countries 
514-907-1801

  Days of week GMT-5 GMT-8 GMT+1
English Every day 24/7 24/7 24/7
French  Every day 9:00 AM - 5:00 PM 6:00 AM - 2:00 PM 3:00 PM - 11:00 PM
Dutch  Monday - Friday 3:00 AM - 11:00 AM 12:00 AM - 8:00 AM 9:00 AM - 5:00 PM

Please describe your request. A member of our support team will respond as soon as possible.

Please enter the best number to contact you (including area code)

Please enter the *username only* for the account that you wish this import to apply to. If left blank, we will contact you to confirm the correct account.

Navigate to the help icon while logged into your account and you will find your Account ID at the top of the pop-up.

Enter in all the vendor names for your attached catalogs. One name per line please.

Providing your Account ID will help in processing the request and may be required later.

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