The Verifone P400+ is an EMV-enabled payment terminal for Cayan payment processing in Lightspeed Retail. The P400+ is compatible with Lightspeed Retail for desktop and the Lightspeed Retail app for iOS.  

In the box

• Verifone P400+ terminal
• Communications module
• Ethernet cable
• 12V Power adapter

Physical setup

1. Open the back of the terminal by sliding the back tab up and out. 
2. Plug the communication module into the back of the terminal.
3. Replace the tab on the back of the terminal. 
4. Plug the 12V power adapter in the electrical port on the communication module.
5. Plug your ethernet cable into the port labeled ETH on the communication module. 
6. Plug the other end of the ethernet cable into your router.
7. Plug the other end of the 12V power cable into a power source. 

Adding the P400+ payment terminal to your network

Before the terminal can be added to your Lightspeed Retail account, it needs to be connected to your local network. Once the terminal is plugged into a power source, it will automatically begin a boot-up and update sequence. This process typically takes several minutes. Once completed, the terminal screen displays the Genius by Cayan idle screen. You can now connect the terminal to your network. 

1. From the terminal's Genius by Cayan idle screen, enter 000 on the device's keypad. 
2. Enter the password 9416557. 
3. On the terminal's screen, tap Network > Test to initiate a communication test between the terminal and Cayan’s servers.
4.  Once all the tests pass, press the red X (cancel) button on the terminal's keypad to return to the Genius by Cayan idle screen. 

Note: If the gateway communication tests do not pass, tap the on-screen Back > Restart buttons. Once the terminal reboots, you may attempt the test again. If the test still fails, contact Cayan customer support.

Configuring the Cayan gateway

• Configuring the Cayan gateway on your computer

  If you have not already enabled Cayan as your default gateway, you will need to configure your payment settings before the payment terminal can be added to your account. You will need to refer to the gateway credentials sent to you by Cayan. If you do not have this information on hand, contact Cayan.

  1. Log in to Lightspeed Retail as an administrator using your username and password.
  2. Navigate to Settings > Payment Processing.
     
  3. Click + Add Payment Gateway.
  4. From the drop-down menu, select Cayan. The options for the gateway will now display.
     
  5. Under Assign a Name, enter a name for the gateway.
  6. Under gateway credentials, enter the Cayan POS credentials you received from Cayan
     Note: To prevent errors, it is recommended that you copy and paste your credentials into the corresponding fields. Any leading or trailing spaces will cause connection errors. 
  7. If you have a multi-store account, under Select Shops, select all locations that will use the gateway.
  8. Under Security Options, toggle Allow Credits if you want to be able to refund to a present card without an original receipt.
  9. Click Save.

  Installing the Cayan Certificate on your computer’s browser

  To ensure secure and reliable communication between Lightspeed Retail and the payment terminal, a security certificate needs to be installed in your computer’s Firefox or Chrome browser. 

  Note: We recommend regularly updating your Firefox or Chrome browser to maintain PCI compliance.

  • Firefox (MAC and Windows)

    1. Open your Firefox browser.
    2. Download the security certificate here. 
    3. Once successfully installed, a new window will open. From this window, select Trust this CA to identify websites.
       
    4. Click OK.

  • Chrome (MAC)

    1. Open your Chrome browser.
    2. Download the security certificate here.
    3. Open the Cayan.crt file.
    4. From your Keychain Access Application, go to the login section in the left-hand menu.
    5. Double-click the Cayan Certificate.
    6. A new Cayan dialogue window will open. From this window, click the Trust drop-down.
    7. From the When using this certificate drop-down, select Always Trust.
       
    8. Close the Cayan window.
    9. If prompted, enter your computer’s username and password.
    10. Click update settings.

  • Chrome (Windows)

    1. Open your Chrome browser.
    2. Download the security certificate here.
    3. In the bottom left-hand corner of your browser window, click Keep.
    4. Click the Cayan.crt file.
    5. A new Cayan dialogue window will open. From this window, click open. 
       
       
    6. From the certificate window, click Install certificate…
    7. Follow the prompts on the Certificate Import Wizard window to finish the installation.

• Configuring the Cayan gateway on your iPad

  1. Log in to Lightspeed Retail as an administrator using your username and password.
  2. From the Manager tab, tap Settings > Payment Processing.
     
  3. Tap + Add Payment Gateway.
  4. From the drop-down menu, select Cayan. 
  5. The options for the gateway will now display.
     
  6. Under Assign a Name, enter a name for the gateway.
  7. Under gateway credentials, enter the Cayan POS credentials you received from Cayan
     Note: To prevent errors, we recommend that you copy and paste your credentials into the corresponding fields. Any leading or trailing spaces will cause connection errors. 
  8. If you have a multi-store account, under Select Shops, select all locations that will use the gateway.
  9. Under Security Options, toggle Allow Credits if you want to be able to refund to a present card without an original receipt.
  10. Tap Save.
  11. Tap Done to return to the manager screen.

Adding the P400+ to Lightspeed Retail

• Adding the terminal in Lightspeed Retail via the browser

  Lightspeed Retail POS is designed to save all the terminals that you've added to your Cayan gateway in a  list shared between your computers and iPads. If you use Lightspeed Retail POS on multiple devices, this list helps facilitate future terminal setups. When you use your computer or the Manager tab on your iPad to remove a terminal from your Lightspeed Retail POS, the list updates on all your devices.

  To add the Verifone P400+ terminal to your retail account, you will need the terminal’s IP address:

  1. From the terminal's Genius by Cayan idle screen, enter 000 on the device's keypad.
  2. Enter the password 9416557.
  3. Record the IP address exactly as it appears.
  4. Return to the Genius by Cayan idle screen by pressing the red X (cancel) button.

  Once you have the terminal’s IP address, add the terminal in Retail POS.

  1. In Lightspeed Retail, navigate to Settings > Payment Processing.
  2. Click Add a Payment Terminal.
  3. In the Select a terminal type drop-down, select Genius P400+.
  4. Enter a descriptive name for the terminal.
  5. Enter the IP address of the terminal. 
     

• Adding the terminal in Lightspeed Retail via iPad

  Lightspeed Retail POS is designed to save all the terminals that you've added to your Cayan gateway in a list shared between your computers and iPads. If you use Lightspeed Retail POS on multiple devices, this list helps facilitate future terminal setups. If you use your computer or the Manager tab on your iPad to remove a terminal from your Lightspeed Retail POS account the list updates on all your devices.

  To add the Verifone P400+ terminal, you first need the terminal's IP address:

  1. From the terminal's Genius by Cayan idle screen, enter 000 on the device's keypad.
  2. Enter the password 9416557.
  3. Record the IP address exactly as it appears.
  4. Return to the Genius by Cayan idle screen by pressing the red X (cancel) button.

  Once you have the terminal’s IP address, add the terminal in Retail POS.

  1. Navigate to the Profile screen 
  2. Tap Payment Terminal.
  3. Tap Add a payment terminal.
     
  4. Enter the terminal's IP address and tap Next.
  5. Enter a descriptive name for the terminal and tap Next.
  6. Enter the terminal’s Terminal ID (optional) and tap Next. A blue checkmark should appear to the left of the terminal's name to indicate the connection between your iPad and terminal was successful.
  7. Tap Done to return to the Profile screen.

  The P400+ will now display on the Profile screen.

What’s next?