Hi. How can we help?

Welcome to your new Lightspeed Help Center!

We’ve redesigned the Help Center with you, our merchants, in mind. We’ve made the following improvements to provide you with a faster and better experience.

Improved navigation

The organized and simplified categories in the top and side navigation bars take you to the information you want to see based on data-driven research.


Better recommendations

The search bar helps you find what you’re looking for with recommended suggestions based on the most popular searches from merchants like you.


The What’s New section helps you stay up-to-date on release notes about new features, products, and the most recent support articles.


Browse through the new video carousel and explore our YouTube channel for tips and tricks to help your business thrive.


Tip: Stay informed with the new Follow feature, which allows you to follow the content most important to you. You’ll receive a roundup email when new articles are published in those sections.

Enhanced readability

We’ve improved article formatting for text and images so that article content looks and reads more clearly.

Whether you’re in the middle of a rush or on the go, the Help Center is now optimized for mobile browsing so you can comfortably read articles and watch videos on any device.

Click through the redesigned Table of Contents and automatically scroll to the information most relevant to you.


As we work to improve articles, use the reaction button at the end of each one to let us know what you think.


Faster answers

We’ve responded to your frequently asked questions in the new FAQ section so you can quickly find the answers you’re looking for.

For more specific questions, access the Chat feature through your product’s back office (availability varies by product and region, learn more in the Contact us section).

Coming soon: The Chat feature will be available directly through the Help Center for 24/7 support and the quickest response time.

Stay tuned for more Help Center improvements to help ignite your business.

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