The Verifone e285 is an EMV-enabled payment terminal for Cayan payment processing in Lightspeed Retail. The e285 is compatible with Lightspeed Retail for desktop and the Lightspeed Retail app for iOS.  

In the box

• Verifone e285 terminal
• Communications module
• 12V power adapter
• Ethernet cable

Physical setup

The terminal will need to be fully charged and updated before it can be added to your Lightspeed account.

1. To charge the terminal, plug one end of the provided USB charging cable into the terminal and the other end into a power source. For best results, we recommend plugging the cable into a dedicated charging block directly in a wall outlet. Upon first use, the terminal will need to charge for at least 4 hours. 
2. If the terminal does not power on automatically when plugged in, hold the green circle button until the display turns on.

Note: To power the terminal off, press and hold the red X button until the display powers down.  

Adding the e285 payment terminal to your network

Before the terminal can be added to your Lightspeed Retail account, it needs to be connected to your local network. Once the terminal is plugged into a power source, it will automatically begin a boot-up and update sequence. This process typically takes several minutes. Once completed, the terminal screen displays the Genius by Cayan idle screen. You can now connect the terminal to your network.

1. From the home screen, press 1,5, and 9 on the keypad at the same time. This will bring up three options. 
2. Press 1, 5, and 9 on the keypad again to enter system mode.
3. Tap Supervisor.
4. Enter the default password: 1166832.
5. Press Enter.
6. Tap Administration > Communications.
7. Tap Wi-Fi > Wi-Fi Scan. If your Genius e285’s Wi-Fi is turned off, the e285 will prompt you to turn on its Wi-Fi.
8. Tap the network you wish to connect to. If successful, your device will notify you that it has saved the network. If unsuccessful, check that you are in range of your router.
9. Tap OK and then press the cancel button.
10. Tap Wi-Fi Configuration.
11. In the PSK field, enter your Wi-Fi password using the number pad. Press the letter key repeatedly until the desired letter is displayed.

To switch between letters, numbers, and special characters, press the # button to cycle through input modes. The current mode will display in the screen’s top-left corner.
123: This mode will enter numbers when you hit the keys.
abc: This mode will enter lowercase letters (and 0 will enter special characters). Pressing 0 multiple times will cycle through the special character options (such as - / \ + # ! and .)
Note: this is how you add spaces as well. 
ABC: This mode will enter upper case characters (0 does nothing).

1. Press the Enter button to save the network password. 
2. Press the Cancel button to return to the Wi-Fi menu.
3. Continue to press the Cancel button until you have returned to the main menu.
4. Scroll to the bottom of the menu and tap run applications to launch the terminal's software.

The terminal may make a maintenance call to update its software. During this process, the display may turn on and off several times. The update process can take 10-20 minutes. 

Note: If the terminal is unable to update its software automatically, contact Cayan customer support.

Configuring the Cayan gateway

• Configuring the Cayan gateway on your computer

  If you have not already enabled Cayan as your default gateway, you will need to configure your payment settings before the payment terminal can be added to your account. You will need to refer to the gateway credentials sent to you by Cayan. If you do not have this information on hand, contact Cayan.

  1. Log in to Lightspeed Retail as an administrator using your username and password.
  2. Navigate to Settings > Payment Processing.
     
  3. Click + Add Payment Gateway.
  4. From the drop-down menu, select Cayan. The options for the gateway will now display.
     
  5. Under Assign a Name, enter a name for the gateway.
  6. Under gateway credentials, enter the Cayan POS credentials you received from Cayan
     Note: To prevent errors, it is recommended that you copy and paste your credentials into the corresponding fields. Any leading or trailing spaces will cause connection errors. 
  7. If you have a multi-store account, under Select Shops, select all locations that will use the gateway.
  8. Under Security Options, toggle Allow Credits if you want to be able to refund to a present card without an original receipt.
  9. Click Save.

  Installing the Cayan Certificate on your computer’s browser

  To ensure secure and reliable communication between Lightspeed Retail and the payment terminal, a security certificate needs to be installed in your computer’s Firefox or Chrome browser. 

  Note: We recommend regularly updating your Firefox or Chrome browser to maintain PCI compliance.

  • Firefox (MAC and Windows)

    1. Open your Firefox browser.
    2. Download the security certificate here. 
    3. Once successfully installed, a new window will open. From this window, select Trust this CA to identify websites.
       
    4. Click OK.

  • Chrome (MAC)

    1. Open your Chrome browser.
    2. Download the security certificate here.
    3. Open the Cayan.crt file.
    4. From your Keychain Access Application, go to the login section in the left-hand menu.
    5. Double-click the Cayan Certificate.
    6. A new Cayan dialogue window will open. From this window, click the Trust drop-down.
    7. From the When using this certificate drop-down, select Always Trust.
       
    8. Close the Cayan window.
    9. If prompted, enter your computer’s username and password.
    10. Click update settings.

  • Chrome (Windows)

    1. Open your Chrome browser.
    2. Download the security certificate here.
    3. In the bottom left-hand corner of your browser window, click Keep.
    4. Click the Cayan.crt file.
    5. A new Cayan dialogue window will open. From this window, click open. 
       
       
    6. From the certificate window, click Install certificate…
    7. Follow the prompts on the Certificate Import Wizard window to finish the installation.

• Configuring the Cayan gateway on your iPad

  1. Log in to Lightspeed Retail as an administrator using your username and password.
  2. From the Manager tab, tap Settings > Payment Processing.
     
  3. Tap + Add Payment Gateway.
  4. From the drop-down menu, select Cayan. 
  5. The options for the gateway will now display.
     
  6. Under Assign a Name, enter a name for the gateway.
  7. Under gateway credentials, enter the Cayan POS credentials you received from Cayan
     Note: To prevent errors, we recommend that you copy and paste your credentials into the corresponding fields. Any leading or trailing spaces will cause connection errors. 
  8. If you have a multi-store account, under Select Shops, select all locations that will use the gateway.
  9. Under Security Options, toggle Allow Credits if you want to be able to refund to a present card without an original receipt.
  10. Tap Save.
  11. Tap Done to return to the manager screen.

Adding the terminal in Lightspeed Retail via the browser 

Lightspeed Retail POS is designed to save all the terminals that you've added to your Cayan gateway in a  list shared between your computers and iPads. If you use Lightspeed Retail POS on multiple devices, this list helps facilitate future terminal setups. When you use your computer or the Manager tab on your iPad to remove a terminal from your Lightspeed Retail POS, the list updates on all your devices.

To add the Verifone e285 terminal, you first need the terminal's IP address:

1. Press 000 on the number pad.
2. Enter the password 9416557. 
3. Press the green confirmation button or tap Ok on the touch screen.
4. Record the IP address exactly as it appears on the terminal display.
5. Press the red cancel button to return to the idle screen.

Once you have the terminal’s IP address, you can add the terminal in Lightspeed Retail.

1. In Lightspeed Retail, navigate to Settings > Payment Processing.
2. Click Add a Payment Terminal.
3. In the Select a terminal type drop-down, select Genius e285.
4. Enter a descriptive name for the terminal.
5. Enter the IP address of the terminal. 

Adding the terminal in Lightspeed Retail via iPad

Lightspeed Retail POS is designed to save all the terminals that you've added to your Cayan gateway in a list shared between your computers and iPads. If you use Lightspeed Retail POS on multiple devices, this list helps facilitate future terminal setups. If you use your computer or the Manager tab on your iPad to remove a terminal from your Lightspeed Retail POS account the list updates on all your devices.

To add the Verifone e285 terminal, you first need the terminal's IP address:

1. Press 000 on the number pad. 
2. Enter the password 9416557.
3.  Press the green confirmation button or tap Ok on the touch screen. 
4. Record the IP address exactly as it appears on the terminal display.
5.  Press the red cancel button to return to the idle screen.

Once you have the terminal’s IP address, you can add the terminal in Lightspeed Retail.

1. Navigate to the Profile screen,
2. Tap Payment terminal.
3. Tap Add payment terminal.
4. Enter the e285’s IP address and tap Next.
5. Enter a descriptive name for the terminal and tap Next.
6. Enter the terminal’s Terminal ID (optional) and tap Next. If the connection is successful, a blue checkmark will appear to the left of the terminal's name.
7. Tap Done to return to the Profile screen.

The e285 will now display on the Profile screen.

What’s next?