What's new in Lightspeed Retail POS (R-Series)
Lightspeed Payments
Update
Use saved payment methods to pay outstanding invoices
You can now use saved payment methods to pay credit account invoices, giving you and your customers more options to settle credit account statements.
Update
More transparency and control over preauthorization holds
Updates to the preauthorization feature give you more flexibility and transparency when making preauthorization holds.
- Change employee permissions for preauthorization holds under Settings > Employee roles.
- Create receipt templates that include details on preauthorization holds. This offers customers more transparency around their preauthorized payments.
eCom (E-Series)
New
EU
Manage customer withdrawal requests
As of June 19, 2026, merchants selling to customers in the EU and EEA are required to offer customers the right to withdraw. In eCom (E-Series), customers can request a full or partial order withdrawal through their customer account, confirmation email, or a withdrawal form on your site’s footer. Customer withdrawal requests can be managed on the Withdrawals page in your eCom (E-Series) admin.
eCom (C-Series)
New
EU
Manage customer withdrawal requests
As of June 19, 2026, merchants selling to customers in the EU and EEA are required to offer customers the right to withdraw. In eCom (C-Series), customers can request a full or partial order withdrawal through their customer account, confirmation email, or a withdrawal form on your site’s footer. Customer withdrawal requests can be managed on the Withdrawals page in your eCom (C-Series) back office.
Integrations
New
Lightspeed Advanced Loyalty and Marketing powered by Marsello
Lightspeed Advanced Loyalty and Marketing is now available for Retail POS. Set up and manage SMS and email loyalty and marketing campaigns and give your customers bonus loyalty.
Update
UK
NL
Zettle is rebranding to PayPal Point of Sale
Zettle by PayPal is rebranding some of its offerings, including:
- Zettle > PayPal Point of Sale (or PayPal POS)
- Zettle Reader > PayPal Reader
Naming updates will be gradually rolling out across the help center, Retail POS, and related apps (where applicable).
Security tip of the month
Tip
Don’t let scammers cash in on big events
Major events like international football tournaments create excitement that scammers often try to exploit. During popular tournaments, concerts, holidays, and other high-profile events, fraudsters often create fake websites, bogus ticket offers, suspicious streaming links, and “limited-time” promotions to trick people into sharing payment details, personal information, or downloading malware.
While consumers may be targeted by fake tickets or streaming sites, merchants face different risks. Scams can show up as unusual customer requests, chargeback fraud using stolen credit cards, or phishing emails disguised as trusted vendors, delivery companies, or payment providers.
It’s important to:
- Pause before acting on "urgent" requests: Scammers rely on false urgency to pressure you into making mistakes. Watch for phrases like “final notice” or “immediate payment required”, rushed refund requests, or last-minute shipping changes. Pause before clicking, refunding, paying, or changing an order.
- Scrutinize senders, links, and websites: Before entering login details, payment information, or business data, verify the source. Check the actual email address (not just the display name) and watch for small misspellings, extra characters, or links that lead to lookalike websites.
- Monitor for unusual order patterns: Be alert for mismatched billing and shipping addresses, multiple failed payment attempts followed by a success, requests to move communication or payments off-platform, and unexpected attachments from unfamiliar customers.
- Spot fake partnership or sponsorship offers: Scammers may pose as event organizers or influencers offering advertising, in-store promotions, restaurant tie-ins, vendor opportunities, or sponsorships around major events and festivals. Verify event organizers and ensure applications are legitimate before transferring funds.
- If something feels too good to be true, overly urgent, or slightly off, double-check it through a trusted channel. A quick pause could save your business from costly fraud.
Information in this article is intended to provide general information, not legal advice. To determine specific requirements and best practices for your business, consult with your legal counsel. For details about Lightspeed’s privacy and security practices, visit the Trust Center.
What's new in the Help Center
Update
Setting up Lightspeed Hub
Connect hardware to Retail POS using the Lightspeed Hub app.
Update
Creating labor items
Add commonly used services to the labor section of a work order.
Update
Importing items from vendor catalogs
Search pre-built vendor catalogs and import items into your inventory.