Lightspeed Advanced Loyalty and Marketing powered by Marsello integrates a points-based loyalty program with SMS and email marketing to create tailored loyalty options for your customers. Lightspeed Advanced Loyalty and Marketing syncs seamlessly with Retail POS, allowing you to manage your customers and redeem rewards directly in Retail POS.

Comparing Lightspeed Loyalty and Lightspeed Advanced Loyalty and Marketing

Lightspeed Loyalty offers you the ability to reward your customers through a cash-back system, meaning for every dollar they spend, you can reward a percentage back in dollars to spend in your store. With Lightspeed Loyalty you can only send select automatic marketing communications with customization.

Lightspeed Advanced Loyalty and Marketing offers you more options to reward your customers. With this feature you can:

• Sort and divide your customers into segments based on their spending habits.
• Send automated email campaigns for first purchase and customers’ birthday bonuses, and send promos to customers who have not made a purchase in a set amount of time.
• Offer referral and social media engagement bonuses for customers.
• Set adjustable ratios for loyalty earning, for example earn 5 points for every $10 spent.
• Set adjustable loyalty tiers for different customer groups, for example VIP customers earn a higher ratio.
• Schedule social media posts and track revenue in-store and online from social media campaigns.
• Send emails with promos to customers who have abandoned online carts.
• Collect feedback from customers on their shopping experience.

When you integrate Lightspeed Advanced Loyalty and Marketing with Retail POS, your previous Lightspeed Loyalty will be disabled. Your existing loyalty balances can be imported into Lightspeed Advanced Loyalty and Marketing when you switch, with help from your Account Manager.

For information about setting up campaigns and marketing, visit the Marsello for Lightspeed (R-Series) help center.

Lightspeed Advanced Loyalty and Marketing FAQ

• To get set up, contact your Account Manager.
• When you connect Lightspeed Advanced Loyalty and Marketing to Retail POS it becomes active immediately. If you’re switching from Lightspeed Loyalty, your Account Manager will facilitate the switch in your account.
• No, you can’t print the loyalty points balance on receipts but you can look up their points balance during a sale.
• Yes, you can send emails and SMS messages with Lightspeed Advanced Loyalty and Marketing. Customers must give explicit consent to receive emails and SMS messages and you need to verify your account in Marsello, which can take up to 6 weeks.
• Yes, any customer updates you make in Retail POS automatically sync.
• Visit the Lightspeed Retail (R-Series) section on the Marsello help center to learn about creating and managing campaigns.

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