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Canceling gift cards

If you need to deactivate a gift card so it can no longer be used to pay for sales in your account, you can easily do so by canceling the gift card. This is especially helpful if, for example, your customer has lost their gift card or is worried that someone else knows their gift card code.

To cancel a gift card:

  1. From the main menu, go to Customers Gift cards
    Note: If you have Lightspeed eCom, you can also go to Customers > Gift cards from your back office.
  2. Search for your customer's gift card number or select it from the list.
    Note: Searching for a customer's name to find a gift card is not supported, for now.
  3. Select the gift card number to open its details.
  4. At the top-right of the page, select Cancel gift card.


  5. Again, select Cancel gift card in the confirmation window.


Your customer's gift card now displays as Canceled and is permanently deactivated.


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