The Epson TM-m30 and TM-m30II-NT receipt printers can connect to your computer or iPad in two different ways:

• USB: Connects directly to your computer with a USB cable. Connecting to your iPad with a Lightning to USB cable is only supported with the Epson TM-m30II-NT and TM-m30III
• Ethernet (LAN): Connects directly to your network with a LAN cable. Your computer or iPad then connects to your printer through your network. 

Supported platforms

What you'll need

Preparing your printer

1. Remove the back and bottom covers of your printer.
   
2. If you're setting up your printer via Wi-Fi or Bluetooth, skip to step 3. For Ethernet (LAN) or USB setups:
   • Ethernet (LAN): Connect the Ethernet cable to the back of the printer and to your router.
     
   • USB: Connect the USB cable to your printer and computer, or Lightning to USB cable to your printer and iPad.
3. Connect the AC adapter to your printer.
   
4. Connect the AC cable to the AC adapter and an electrical outlet.
5. Attach the bottom and back covers to your printer.
   
6. Turn on your printer. The power LED light will stop blinking and become solid once your printer is ready.
7. Open the printer's cover by pushing the lever on the right-hand side of the cover away from you and lift the cover upwards.
8. Insert the paper roll in the following orientation. Keep the paper roll taut so it doesn't unroll, pulling the paper out past the cutter at the front of the printer.
   
9. Push the cover down to snap the lever shut.

Connecting your printer to your device

• Connecting your printer on desktop

  Before you connect your printer to Hub, make sure your computer is connected to the same network as your printer. For help connecting to your network on your computer, please see the Apple and Windows Help Centers.

  1. On your computer, open Lightspeed Hub.
  2. Under Receipt printer, select Connect.

     You can only connect one printer to Hub at a time. To connect a new printer, select Forget this device to disconnect the printer that's currently connected.

  3. Select Ethernet or Wi-Fi.
  4. Select Search for printers. After a few seconds, your printer will display in the list as Ready. If not, make sure it's connected to a power source and that your computer is connected to the same network as your printer.
  5. Select Connect next to your printer.

     Note sure which is your printer? Select Print test print next to your printer. Otherwise, you can remove the back cover to see its serial number and match it to the one listed in Hub.

  Your printer will now display as Ready in both Hub and Retail POS.

  

• Connecting your printer on iPad

  Before you add your printer to Retail POS, make sure your iPad is connected to the same network as your printer.

  Once both your iPad and your printer are on the same network, Retail POS will list all the printers that it finds on your network. This way, you can easily add your printer from the Profile screen. If your printer isn't on the list, however, you can add it manually by entering its IP address.

  Add your printer automatically

  1. On your iPad, open Retail POS.
  2. On the Profile screen, under Devices, tap Receipt printer.
  3. Tap Add printer.
  4. Under Printers on your network, tap your Epson TM-m30 printer. It could take a few seconds for your it to appear.
  5. Optionally, enable Automatically print receipt switch if you want receipts to print automatically when you complete a sale or refund. Alternatively, leave it disabled if you want to print receipts manually.
  6. Tap Done. Your printer will display as Connected on the Profile screen.

     

  Add your printer manually (LAN)

  To add your printer manually for an Ethernet (LAN) connection, you need your receipt printer's IP address. It should have printed when you connected your printer.

  If you need to print your IP address again, start by powering off your printer. Then while pressing and holding the Feed button, power the printer back on until your IP address prints. This usually takes a few seconds.

  Once you have your printer's IP address, add it manually: 

  1. On your iPad, open Retail POS.
  2. On the Profile screen, under Devices, tap Receipt printer.
  3. Tap Add printer.
  4. Tap Epson TM-m30.
  5. Enter your printer's name and IP address and tap Add.
  6. Optionally, enable Automatically print receipt switch if you want receipts to print automatically when you complete a sale or refund. Alternatively, leave it disabled if you want to print receipts manually at the end of a sale or refund.
  7. Tap Done. Your printer will display as Connected on the Profile screen.

Performing a test print

• Performing a test print on desktop

  The fastest way to print a test receipt is under Settings > Locations. Alternatively, you can print the receipt of a completed sale from the Totals report. If you don't have access to settings or reports, you can print a test receipt by making a sale and voiding it afterwards (or asking a manager to).

  1. In Retail POS, go to Settings > Locations.
  2. Select Customize next to your location.
  3. In the submenu, select Receipt Setup.
  4. Select Print Preview.

  

  Your printer will now print a test receipt, confirming it's connected to Retail POS and ready to use.

  

  If you don't want to automatically print receipts after completing a sale or refund, go to Settings > General Options > General. Then, under Printing, select the Disable Receipt Auto Print Prompt checkbox.

• Performing a test print on iPad

  1. On the Sales screen, tap a completed sale.
  2. On the Details panel, tap Print receipt > Print receipt.

  

   

  Your printer will now print a test receipt, confirming it's connected to Retail POS and ready to use.